Sr. Manager, Project Management - Enterprise Product Community & Experience

Overview

Sr. Manager, Project Management - Enterprise Product Community & Experience

Sr. Manager, Enterprise Product Community & Experience

Enterprise Product & Experience

The Enterprise Product and Experience (EPX) team brings together cross-functional experts to help drive Capital One's Enterprise product, data, design, AI, machine learning teams, and build the experience and capabilities for all our associates and developers. Together, we are working with our partners across Capital One to deliver the future of industry-defining products, platforms, and experiences for our employees and customers.

Our team:

We are standing up a new team, EPX Chief of Staff & Operations, to increase visibility and prioritization across EPX domains, ensure tight horizontal coordination, and care for our Product Management job family as a whole. This team will be part of the EPX Top of House organization that supports the Chief Product Officer and is able to influence at the helm of our enterprise organization. The EPX Chief of Staff & Operations team will take the leading role in defining and supporting our planning and operations practices, developing our labor and talent strategy, and caring for our community of EPX employees. The EPX Chief of Staff & Operations team will also play a key role in caring for and investing in the full Product Management job family across Capital One, for example, building our product community and engagement strategy, and shaping our product learning & development agenda.

About the role: 

The EPX Operations & Experience team is looking for a passionate, energetic, creative, and strategic Community & Experience Sr. Manager to help shape and lead experience and engagement efforts for the Product Community and EPX organization. In this role, you’ll empower and inspire associates via relevant engagement strategies and events, thoughtful communications, impactful hybrid connection, and purposeful recognition programs to empower a thriving organization.

This role is tailored for a high-potential individual with a proven ability to understand the customer (the associates) and their needs, develop end-to-end strategies and roadmaps for initiatives, and partner closely with stakeholders and senior leaders to influence and ensure buy-in. The Community & Experience Sr. Manager will manage and prioritize multiple projects and tasks in a fast-paced environment, create inspirational communications and materials, and passionately deliver high-impact, large scale efforts that enhance the associate experience. In this role, you will act as a catalyst for change and innovation, working directly under the guidance of the Community & Experience Lead and other top executives. 

You’d be a great fit if:

• You care deeply about the experience associates have and are passionate about creating thoughtful, engaging, and relevant experiences for them

• You ‘get people’ and possess a high degree of social and emotional intelligence

• You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• You understand that context is king and ensuring people are informed is critical to organizational success

• You are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders

• You can think outside the box and enjoy big picture thinking 

• You have a passion for building diverse and inclusive communities where everyone belongs

• You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• You have finessed the art of balancing empathy and care with meeting business needs 

• You understand the benefits of both process and being nimble

• You have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines 

• You are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction

• You have a passion for planning and coordinating virtual and in-person events creatively and authentically to celebrate our accomplishments, and reinforce our unique values and culture in a hybrid environment

• You love to inspire and motivate others to believe in what could be and help them bring it to pass

Responsibilities:

• Build and drive engagement and recognition strategy including developing and leading focused initiatives, formal programs, and identifying new and fresh ways to elevate associate experience and engagement

• Support and influence the organization to cohesively communicate in relevant modalities and venues and own various communication channels, including Slack and email, to inspire, include and engage employees. 

• Lead the execution of organization wide events and leader engagements with a white glove approach and partner with key stakeholders and support to ensure highest impact and engagement 

• Manage key partnerships, including interacting and communicating with stakeholders across all levels and in multiple organizations to inform and influence outcomes

• Confidently lead and drive work forward with the ability to problem solve and pivot in real time, providing clear recommendations and updates in an ever-changing environment

• Partner with a highly engaged and motivated team to focus on the highest leverage opportunities as part of the experience strategy that will deliver the most impact to the associates and organization.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of experience in Project Management

Preferred Qualifications:

• Masters degree or MBA 

• PMP, Lean, Agile or Six Sigma certification

• 8+ years of experience in Project Management

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management

New York, NY: $186,300 - $212,700 for Sr Manager, Project Management

Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).