Sr. Manager, Product Manager - ECP Messaging

Overview

Center 3 (19075), United States of America, McLean, Virginia

Sr. Manager, Product Manager - ECP Messaging

Product Management 

Do you get excited about a role where you touch every new credit card account? What about a role where you own the whitespace problem-solving for a new piece of technology and can explore use cases outside of Card? Does it make you feel good inside when you lead your teams to deliver the work you roadmapped? 

Then this might be the role for you! We are ‘Correspondence Manager’ and we’ve traditionally only delivered Correspondence for credit card decisions (think: a user is approved for a card, so we need to inform them via they’re preferred method and include important information about their card). We are changing the status quo beyond this narrow use case; our vision is to apply our capabilities to other parts of Capital One. The new architecture calls for us to scale our platform and enable new functionality and capabilities to orchestrate the different types of decisions. This is where you come in! The new platform Product Manager must be skilled at both the whitespace discovery & design, as well as the executional delivery. 

The Capital OneCorrespondence Manager Platform Team is looking for an exceptional Product Manager who will help define and execute the Correspondence Manager platform scaling strategy:

• Develop a compelling product vision for capabilities that deliver breakthrough business value and make it easy for our internal consumers to access, use, and build on.

• Establish and maintain product roadmaps and an agile delivery operational structure in partnership with Tech that is efficient, transparent, and flexible. 

• Build and maintain strong relationships and feedback loops with upstream and downstream stakeholders across the enterprise who manage the product/credit strategy and intent, downstream processes, technology, controls, and customer-facing experiences that depend on the capabilities and performance of the holistic platform.

• Flexibly shift gears from strategy to implementation and collaborate with engineering, design, data science, and marketing teams to develop and launch new products and features. Monitor and analyze product performance to identify areas for improvement and growth opportunities.

General areas of responsibility: 

• Partner with world class software engineers to design, deliver, and sustain new patterns and capabilities to reimagine how we use the capabilities and modernize how we deliver correspondence for card decisioning and use cases across the broader organization

• Deliver on several critical high-visibility use cases for the platform

• Understand upstream and downstream consumer / client needs and use those insights to power a value-generating use case roadmap

• Consider resilience, performance and cyber posture of the technology including items like prioritizing Enterprise Tech Backlog (ETB) initiatives and adhering to SLAs for data speed

• Socialize concerns, risks, and recommendations; obtain buy-in from appropriate stakeholders; generously share context and prioritization decisions

• Identify the right acceptance criteria and test cases; proactively partner with appropriate domain stakeholders to ensure the technology works holistically

• Additionally:

  • You will be involved in shaping and contributing to the overall fulfillment experience and enablement of Capital One’s platform ecosystem by seeking and applying insights from dependent platforms, apps, and segments - moving from concepts to prototypes and prototypes to scalable solutions.

  • You will develop hypotheses, build MVPs, and run pilots determining product, feature, and capability fit and value.

  • You will be a part of overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.

  • You will collaborate with an extended team beyond the card platform organization

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused 

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in digital product management 

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 3+ years of experience in Agile product management

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:
$199,100 - $227,200 for Sr. Manager, Product Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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