Sr. Director, Chief of Staff

Overview

Sr. Director, Chief of Staff

The Sr. Director, Chief of Staff (CoS) for Cloud Operations Resilience Engineering (CORE) will manage strategic priorities and lead key project execution. The CoS will support the SVP of CORE and the CORE SLT, including key horizontal and Product partners.

This critical position will enable leaders to execute strategic priorities while ensuring operational rigor. The Chief of Staff will be a leader of leaders, responsible for developing, implementing, and sustaining strategic areas foundational for the success of the leaders and priorities within CORE, a division within Capital One’s Enterprise Technology organization.

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptional written and verbal communication skills, strength in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and supporting the development of our engineers while helping our leaders advance our strategy at scale.

Responsibilities:  

• Executive support and team culture: Drive an intentional organizational culture and facilitate a management system to ensure organizational effectiveness; Lead initiatives to promote associate engagement and recognition in conjunction with the CORE SLT and in partnership with HR

• Build relationships and collaborate with cross-functional key stakeholders to understand processes, build a shared vision, and drive the organization forward in a well-integrated manner.

• Connect dots across multiple teams to understand aggregate impacts to the business

• Communications: Partner with communications resources to enhance our organizational brand internally with associates and outwardly with stakeholders. Ensure alignment within the organization through strategically designed updates around strategy and progress

• Event Planning/Associate Engagement: Work with the Associate Experience and Admin teams to organize and shape agendas for team-wide events (e.g., All Calls, Annual Gathering), leadership events (e.g., SLT meetings, Offsites), and stakeholder meetings (e.g., Quarterly Business Reviews). 

• Operational Excellence: In partnership with key stakeholders, lead the development and implementation of short and long term horizontal priorities and special projects across the team 

• Prioritization and Planning: Support the development of key performance indicators (KPI’s) and dashboards to track progress towards organizational objectives to help prioritize and adapt to evolving business needs; Deeply understand prioritization and delivery roadmap, and partner with Product, Program, and other key stakeholders to structure and facilitate planning rhythms 

• Talent: In partnership with HR and SLT, ensure creation of and execution of appropriate talent strategies to drive towards and support business goals 

Skills / Competencies Needed:

• Strong business judgement, influencing skills, leadership and integrity; high EQ and collaborative team player who can drive consensus and build trusted relationships

• Strategic and analytical orientation to problem solving, including a proven ability to achieve both long and short terms goals in matrixed environments 

• Self-starter that works autonomously and takes initiative

• Collaborative leader who elevates others and accelerates shared progress toward bold outcomes

• Confidence to champion unpopular ideas even with more senior leaders

• Skilled in navigating ambiguous situations, finding the leverage and scaling solutions

• Comfortable in operating behind the scenes or out in front; humble and gives others credit

• Strong Technology orientation with knowledge of how Tech, Product and Business leaders can work better together 

• Strong facilitation, negotiation and mediation skills; ability to drive to consensus / decisions

• Clear results orientation, displaying an intense focus on achieving both short and long term goals

• Strong project management and organizational skills; meticulous attention to detail

• Excellent written and verbal communication skills

Basic Qualifications:

• Bachelor’s degree

• At least 9 years of experience in Project Management, Process Management, or Program Management

• At least 5 years of experience as a Chief of Staff or in a Technology or Business Strategy leadership role

• At least 3 years of experience managing executive level stakeholders

Preferred Qualifications:

• Master’s Degree

• 10+ years of experience in project or process management

• 6+ years of experience in strategy development

• 6+ years of experience driving organizational change and operational excellence

• 3+ years of experience partnering with engineering and product teams

• 2+ years of experience in organizational design

• 2+ years of experience in budgeting and labor strategy

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $264,300 - $301,700 for Sr. Director, Chief of Staff

New York, NY: $288,400 - $329,100 for Sr. Director, Chief of Staff

Richmond, VA: $240,300 - $274,300 for Sr. Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).