Senior Manager - Top of House Communications & Creative Lead (Hybrid)

Overview

Senior Manager - Top of House Communications & Creative Lead (Hybrid)

The Capital One Card Top of House Communications & Creative team is responsible for all aspects of the Card business's communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One Card. Our purview includes Card-wide communications, channels, and campaigns, as well as a full-service content and creative team that brings the story of Capital One Card to life on internal channels. We are communicators, event planners, project managers, and multimedia experts, and we are all storytellers. As a central team within Card Communications, we are strategic counselors to our partners throughout the Card business. 

We are seeking talented individuals to join our growing Card Communications team. This position requires exceptional judgment, an ability to build relationships in a highly matrixed environment, and a sustained focus on delivering results. Creative problem-solving, an ability to read the data and the room, and a passion for storytelling are all critical to success in this role. Empathy, teamwork and a sense of humor are essential. 

About the Role:

We’re seeking a natural storyteller and connector to join the Card Communications team who will be responsible for delivering engaging and inclusive communications in support of our Card business strategy. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, produce engaging collateral for our internal communication channels, and more.

Key responsibilities:

• Lead Card President-level forums, speaking engagements, videos, and messages, including The Quarterly and Card & Partner VP+ meetings. Bring your innovative creativity to help us amplify the President’s voice through these forums with more interactive segments, thoughtful slides and talking points, and best-in-class email communications. 

  • Support the planning, preparation and execution of speaking engagements including intake requests, briefing documents and collateral, post event analysis, etc.

• Lead our efforts to build out communication strategies in support of Associate Experience (AX) efforts. Partner closely with the associate experience lead and her team to understand the intent, and translate the intent into best-in-class communications, forums, and touchpoints. 

• Accountable for developing communications campaigns that deliver on US Card’s associate experience strategy for new and/or large-scale associate experience efforts (i.e./ Activate, Elevate, Geo Strategy, etc.) and cyclical campaigns (i.e./ Promotions, Associate Appreciation Week, Admin Day, etc.)

• Develop end-to-end channel plans, audience segmentation, messaging, production & measurement, including post-campaign data

• Develop EC level executive messaging in support of Associate Experience initiatives and campaigns

• Lead the Creative team to build on, evolve, elevate, and burnish the Card brand architecture to associates 

• Proactively fuel and populate our communication team’s editorial calendar with engaging collateral of mass relevance to all US Card associates, and measure your performance and impact through analysis of communications metrics. 

How you will collaborate with others/your key stakeholders:

• Lead Top of House Forums, Speaking/Video engagements, etc. consulting with Chief of Staff team as needed

• Partner with the Executive Communications team to deliver cohesive storytelling through our top of house communications channels.

• Partner with, present, influence, and sell-through strategies/campaign plans/results to Card and Card Command Center leadership. 

• Work effectively through project teams and other campaign leads

• Consistently report out on progress through compelling data visualizations that reflect our performance as a whole team and drive us towards actionable insights which will power our future.

• Consistently check in with other LOB teams to understand best practices, share our own wins, and conduct internal and external research.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 6 years of experience in communications, chief of staff, or event and project management

• At least 3 years of client facing or consulting experience

• At least 3 years experience as a people leader

Preferred Qualifications:

• 5+ years leading teams of communicators and/or chiefs of staff

• 5+ years of client facing or consulting experience

• Exceptional problem solving and influencing skills    

• Work experience achieving results with complex projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Chief of Staff

Richmond, VA: $182,500 - $208,300 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).