Senior Manager, Retail Property Solutions

Overview

Senior Manager, Retail Property Solutions

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As Senior Manager, Retail Property Solutions you will co-lead the facilities operations management of retail real estate assets, including bank branches and Cafés. This person will be responsible for management of third party vendors, held accountable to key performance metrics, and closely manage the budget. This is a highly collaborative position with many stakeholders involved internally and externally. You will be joining a dynamic, highly skilled, and forward-thinking commercial real estate team that you will need to complement and challenge.

The ideal candidate will be a results-oriented leader with a deep understanding of building systems, preventative maintenance programs, and budget management. This role requires a proactive and hands-on approach to ensure our properties are safe, reliable, inviting, and consistently meet the highest standards of operational efficiency and aesthetics.  The candidate must demonstrate outstanding communication and partnership skills, which are essential for interacting and communicating with multiple parties involved.  The candidate should be able to independently execute projects from inception to completion.

This position will report to the Director of Retail Property Solutions and will interact with senior leadership within the organization.

Key Responsibilities:

• Serve as a primary point of contact for specific region’s retail facility-related issues, ensuring timely and effective communication and resolution.

• Forge relationships with key stakeholders to ensure delivery of commitment.

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• Identify opportunities for cost savings and operational efficiencies without compromising quality or safety.

• Conduct regular property inspections to identify maintenance needs, safety hazards, and aesthetic deficiencies, and ensure immediate resolution.

• Manage all third-party vendor relationships, including performance monitoring and service delivery to ensure quality and cost-effectiveness.

• Ensure all facilities operations are in full compliance with local, state, and federal regulations, including OSHA, ADA, and fire codes.

• Understand and manage to KPIs and OKRs.

• Prioritize and manage multiple projects with competing deadlines.

A great candidate will have: 

• Ability to confidently and clearly communicate project progress/milestones to the leadership team and cross-functional stakeholders.

• Solutions driven mindset, with the ability to anticipate problems and proactively present multiple solutions to different audiences and drive consensus across teams on complex construction problems.

• Ability to identify facilities risk and implement comprehensive mitigation and contingency plans.

• Skillset to work on large-scale complex, cross-departmental projects that have a direct impact on the company.

• Availability to respond to emergencies outside of normal business hours.

This role will require approximately 40%-45% travel to Cafés and Branches throughout the Nation.

Basic Qualifications:

• Bachelor’s degree or Military Experience

• At least 5 years experience in project management

• At least 7 years of experience in commercial facilities management 

• At least 3 years of experience in remotely managing sites

• At least 5 years of experience in vendor management or cost management

• At least 3 years building systems, including HVAC, electrical, plumbing, and fire suppression systems

Preferred Qualifications:

• Bachelor’s degree in Real Estate, Business Management, Facilities Management, or Engineering

• CFM, FMP, RPA

• Leed AP Certified

• 10+ years experience within the Retail industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $154,600 - $176,400 for Sr. Mgr, Workplace Services

New York, NY: $168,700 - $192,500 for Sr. Mgr, Workplace Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).