Senior Manager, Process Management - Performance Marketing and Analytics

Overview

Senior Manager, Process Management - Performance Marketing and Analytics

The Performance Marketing and Analytics (PM&A) Well-Managed team is a newly created, but vital, cross-functional team dedicated to ensuring the marketing teams that support US Card acquisitions operate a well managed business through Process Level Assessments, Risk Management, Audit Support, Controls testing, Change Management, process documentation, risk assessments, and more. The team collaborates closely with support teams including Risk, Legal, Compliance, Enterprise Supplier Management, external third parties (including external affiliates), strategic intent partners, and more to maintain our commitment to process management excellence. 

As a Well-Managed Lead within the PM&A organization, you will lead a team of Process Managers, setting a forward-looking strategy that positions our organization to serve as the beacon of risk management.  This role offers the opportunity to thrive in a fast-paced, cross-functional, and collaborative environment.  

The ideal candidate is an experienced leader of processes and associates who can interpret and effectively communicate trends and make recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional judgment and critical thinking skills. Additionally, this role will support a specific strategic area of our business in the acquisitions space. In this role, the leader will build productive relationships through connecting the dots of business needs through consulting expertise. 

Responsibilities: 

• Build and advance the Well Managed agenda by setting the strategic direction and designing a roadmap of targeted initiatives that support our well-managed managed mission and mitigation of risks

• Lead and develop a team of high-performing associates charged with managing audits/exams, risk assessments, Process Level Assessments (PLAs), business continuity, control evaluation, testing and builds as well as process management/improvement

• Partner with risk management, event management and compliance teams to ensure breakdowns are contained, recovered / remediated, properly documented and future breakdown occurrences are prevented

• Support our inbound and outbound acquisitions teams that focus on search engine and social media marketing 

• Build and maintain strong relationships with key stakeholders, including senior executives to influence decision-making and alignment

• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions  

• Design and implement complex strategic programs and initiatives that enhance and strengthen our process foundations, including targeted support for an existing L2 Process and the creation of new L2 Processes

• Collaborate with business leaders, Risk Managers, Audit, Legal, Compliance, and intent to connect dots and amplify outcomes 

• Gather insights from various routines, data sources, and partners to inform strategic priorities 

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification

• At least 5 years of Project Management or Process Management Experience

• At least 3 years of People Management Experience  

Preferred Qualifications:

• Bachelor’s Degree or military experience 

• Six Sigma, Lean, Internal COF BPM, or PMP Certification(s)

• 6+ years of Project Management or Process Management Experience

• 4+ years of People Management Experience  

• 4+ years of experience in risk management, compliance, or audit

• Experience in leading cross-functional teams within a matrixed organization

• Experience supporting, partnering, and interacting with internal business clients

• Experience in utilizing AI tools (such as Gemini, Claude, ChatGPT) to create efficiencies in processes

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).