Senior Manager, Chief of Staff

Overview

Senior Manager, Chief of Staff

At Capital One, data and analytics are at the center of everything we do. Our innovation and passion for data has skyrocketed us to a Fortune 100 company and a leader in the world of data-driven decision making. And, across the company you’ll find data and AI embedded in every aspect of our business from how we make decisions to how we improve business outcomes to how we delight our customers. 

The Enterprise Data team is dedicated to maximizing the value of our data ecosystem, enabling real-time, intelligent experiences built upon a scalable and future-proof foundation. We are a highly collaborative, cross-functional organization. Our work involves harmonizing product, technology, design, risk, and other key partners to forge a modern data ecosystem.

As the Senior Manager, Chief of Staff in the Enterprise Data product organization you will lead critical business, operational and associate experience initiatives, directly contributing to the success of the broader Enterprise Data Organization. This is a high-impact position that demands a blend of strategic thinking, expert communication, and operational excellence. 

As a Chief of Staff, you will: 

• Understand the organization’s strategy and vision, and establish routines and mechanisms to drive and track priorities and goals 

• Own and evolve the strategic Associate Experience roadmap for the eData organization, aligning cultural initiatives with overarching business goals

• Support the communications and event strategy providing context to the team and key partners, helping with building presentations and crafting the messaging  

• Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including Finance, and HR.

• Develop context to identify and surface needs and risks across initiatives, partner relationships, and org health (engagement, morale) before they escalate.

• Lead high impact special projects critical to the organization priorities, emerging strategic intent or addressing key operational gaps

The Successful Candidate will be:

• A source of positive energy, inspiration, and motivation for the organization 

• A self-confident self-starter and strategic thinker

• Able to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda

• An experienced operator, capable of decomposing a vision into goals and goals into execution plans

• A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized

• Excellent communication, both written and verbal for executive audiences with the ability to effectively build out data-backed narratives

• Excellent problem solving and influencing skills, including the ability to cut through noise and discern where the leverage is

• Strong project and program management skills

• Strong analytical rigor and the ability to effectively leverage AI and/or new tools to streamline and automate manual processes or workflows

• Demonstrated ability to adapt to changing demands and situations  

Basic Qualifications:

• Bachelors Degree or Military Experience

• At least 5 years of experience in staff management and training

• At least 5 years of experience in budget management

• At least 7 years of experience in organizational development and performance

• At least 7 years of experience in project or process management

Preferred Qualifications:

• Bachelors Degree in Business, Finance or Organizational Development

• 10+ years of experience in Project or Process management 

• Experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles and influence appropriately

• 8+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

• 8+ years of experience in Staff management and training

• 8+ years of experience in Organizational development and performance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $219,000 - $249,900 for Chief of Staff

McLean, VA: $200,700 - $229,100 for Chief of Staff

Richmond, VA: $182,500 - $208,300 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).