Senior Manager, Chief of Staff

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

This involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities.  On the intersection between business and social impact.  On disruption and dreaming of a better way.  This is the language of changing things for the better.  Of Capital One.

This associate on the External Affairs Strategy and Engagement team will execute, collaborate on, and lead as appropriate substantive and significant projects and activities often clearly related to delivery and enablement.  The associate’s work will involve a focus on delivering business value through identifying, facilitating and tracking critical transformation and continuous improvement opportunities across EA.  

Chief of Staff Responsibilities include:

Strategic Efficiency

• Directly support the Community Reinvestment Act Strategy & Program Management (CRA S&PM) leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, enterprise connections, and program execution

• Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

Operational Excellence

• Be a force-multiplier driving the effectiveness of External Affairs and specifically CRA S&PM

• Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the CRA S&PM organization

• Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities

• Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact

• Partner with Admin team to evaluate and manage meeting schedules and time commitments

Broader EA and Enterprise Engagement

• Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future

• Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

• As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities
  

Basic Qualifications:

• At least 5 years of experience in strategy consulting, advising internal clients, external clients, or any combination of the three

• At least 4 years of experience in change management, continuous improvement, or business transformation, or any combination of the three
  

Preferred Qualifications:

• At least 6 years of experience offering advising or consulting services to executive level clients, external or internal

• At least 5 years of experience working in a corporate function

• At least 2 years of experience working in social impact, racial equity, ESG, shared value, corporate social responsibility, or any combination of the five

• At least 2 years of experience with political, media, or regulatory stakeholders, or any combination of the three

• At least 2 years of experience in organizational design, staffing, budgets or any combination of the three

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.