Senior Associate, Process Manager - AML Content Developer and Facilitator

Overview

Senior Associate, Process Manager - AML Content Developer and Facilitator

The Anti-Money Laundering University (AMLU) training team is seeking a senior process manager who will be responsible for training content development, oversight and coordination of training, and facilitation of training for the AML Program.

A successful candidate will be able to work in a fast paced environment as they create AML/Sanctions/Fraud training documents, oversee the logistics for training experiences, and facilitate training for AML audiences.

The role is best suited to an individual passionate about continuous learning and able to apply learning in an ever-changing environment.  Strong organization, communication and facilitation skills and the ability to adapt to an ever-changing environment are essential to succeeding in this role.  

General Responsibilities:

• Design, develop, and maintain learning materials and performance support tools (including self-study, eLearning, instructor led training materials, etc.) based on industry design standards for a given modality (includes traditional, web-based, and mobile design)

• Create behavior-based case studies, assessments, and evaluation methods

• Facilitate training materials to diverse audiences in virtual and/or live training environments

• Provide training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including multimedia (example: video) to enhance the learner experience

• Participate in and/or facilitate project kick off meetings, check-ins with team members and/or stakeholders at various levels in the organization

• Recommend and document project instructional standards and strategies, learner engagement strategies, and evaluation plans

• Partner with other team members to support material development as needed

• Ability to identify issues, diagnose problems, generate alternative solutions, and analyze opportunities  

• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

• Demonstrate ability to manage multiple e-learning projects at one time

• Demonstrate ability to hold self, team and/or stakeholders accountable to project timelines or communicate risks for delivery

• Demonstrate proficient use of multiple rapid development content tools to create online e-Learning experiences 

• Comfortable working in a team environment, as well as being an independent contributor   

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience facilitating training in virtual environments

• At least 2 years experience in instructional design methodology  

• At least 2 years of experience in content development 

• At least 2 years experience in Authoring applications using Captivate or Articulate

• At least 2 years experience using Google Suite

• At least 1 year experience with video and audio editing 

Preferred Qualifications:

• Bachelor’s Degree

• 3+ years experience in instructional design methodology (iADDIE, SAM or AGILE) and content development

• 3+ years experience facilitating training in virtual environments

• 3+ years experience in Authoring applications using Captivate or Articulate

• 3+ years of experience with video and audio editing 

• Experience with project management and managing multiple, simultaneous tasks

• Anti-Money Laundering (AML) experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Jericho, NY: $94,100 - $107,400 for Sr. Process Manager

Chicago, IL: $78,400 - $89,500 for Sr. Process Manager

McLean, VA: $86,300 - $98,400 for Sr. Process Manager

New Orleans, LA: $78,400 - $89,500 for Sr. Process Manager

New York, NY: $94,100 - $107,400 for Sr. Process Manager

Plano, TX: $78,400 - $89,500 for Sr. Process Manager

Richmond, VA: $78,400 - $89,500 for Sr. Process Manager

Wilmington, DE: $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).