Senior Associate, Market Researcher

Overview

Locations: VA - McLean, United States of America, McLean, Virginia

Senior Associate, Market Researcher

As a Senior Associate Market Researcher at Capital One, you will apply your strategic and research skills to major company challenges. You'll team with world-class professionals to develop insights that ultimately impact our customers and strategy. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

Our Retail Banking business is on an audacious mission to grow a national bank – via compelling new products, competitive pricing, and groundbreaking market strategies. As we continue to build our national banking brand, we’ve committed to keeping our customers (existing and future) at the center of our strategy. Our Market Research team is critical to helping teams across the Bank understand the broader banking landscape and what drives customer behaviors and perceptions as they relate to banking.

Our Market Research team is looking for a talented Researcher to help shape our learning agenda for Market Research  and advise on strategies across the Bank. Are you excited about bringing customers’ voices to the table? Are you interested in partnering with a large variety of teams across an organization to drive decision-making? Do you crave white space and the opportunity to create and execute on research that will help shape long-term strategy? Are you looking forward to partnering with a team of talented researchers and analysts to uncover insights that will impact large-scale initiatives? If so, read on!

This market research role is broad in scope and responsibility. If you’d like to be in an ultimate real-life classroom and if the opportunity to shape the future of the Bank’s customer experience excites you, this is the opportunity for you!

Specific responsibilities include, but are not limited to:

-  Strategic Leadership:Develop, execute, and share research that will promote customer-centricity and drive competitive success for Capital One in the face of shifting consumer and regulatory demands.

-  Partnership and Teamwork: Partner with a diverse team of subject matter experts from across the Bank to create results that meaningfully impact our long-term strategy.

- Research Orientation:A proven track record of market research. Conceptual thinking skills and a thirst for open-ended questions must be complemented by a strong quantitative orientation.

-  Execution:  Manage and sequence delivery of business initiatives, build business requirements, and execute against our market research agenda. Work on multiple projects concurrently. Partner with and manage vendors as they execute research studies. Draft research reports, including developing data charts, graphs, and presentations.

- Influence:Build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Researchers should foster innovation, drive critical decisions, and consistently deliver results, including synthesizing key findings across multiple, interdisciplinary sources, culminating in research-backed business recommendations.

- Strong Executive Communication & Storytelling Skills:Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Ability to effectively summarize analysis for an executive audience is essential.

- Clear Results Orientation:Display an intense focus on achieving both short- and long-term goals. Research should be able to drive and execute an agenda in an uncertain and fluid environment.

- Growth Mindset:Embrace challenge, be curious, and actively seek to learn.

- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of experience in market research or behavioral-based research executing both qualitative and quantitative methodologies 

• At least 1 year of experience working with quantitative research vendors

Preferred Qualifications:

• Masters Degree in Marketing, Market Research, Statistics, Behavioral Sciences, or Consumer Psychology

• 3+ years of experience in Market or Product Development research 

• 2+ years of experience analyzing and interpreting large data sets into insights to inform business strategies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Associate, Market Research

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).