Senior Associate, Change Risk Assessments - Program Management & Governance

Overview

Senior Associate, Change Risk Assessments - Program Management & Governance

At Capital One, we are building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking globally. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. 

Senior Associate, Change Risk Assessment - Program Management & Governance

As a Senior Associate in Capital One’s  Enterprise Services (ES) Risk organization, you will be on the forefront of ensuring that our business partners are delivering material initiatives in a well managed and responsible manner. In your role, you will be responsible for program management and governance for the Change-Driven Risk Assessment (CDRA) team. The CDRA team is a key contributor to enhancing and driving our risk management framework for ES’s strategic initiatives. Specifically, in this position, you will play a key role in driving the oversight, organization, execution, monitoring, reporting of key program areas within the team. You will also play a role in identifying enhancements and efficiencies to our processes. The ideal candidate will be a detail-oriented and analytical thinker, with great communication skills and experience in program management, process management, and risk management. The ideal candidate will also have the ability to manage competing priorities, collaborate with stakeholders to gain consensus, communicate effectively to associates and senior leaders, and drive problem-solving to achieve objectives.  

Responsibilities

• Collaborate with leadership and internal partners to create, socialize, and mobilize against the CDRA team’s strategies and initiatives in a thoughtful way

• Drive the governance and execution of the program’s roadmap and help ensure timely deliverable of milestones and key imperatives

• Support and lead multiple moderate to large horizontal priorities, programs, and special projects across the team concurrently

• Connect dots across multiple leaders to understand and aggregate impacts to the business

• Support the team’s horizontal governance processes, including recruiting, budgeting, reporting, events planning, training, and communications

• Oversight of reporting routines, including support for monthly business reviews and ad hoc data requests

• Resolution of escalations as well as further escalation, as needed

• Relationship management with stakeholders, including holding ongoing check-ins, to ensure that questions and concerns are addressed and that they remain supportive and engaged.

• Partnership with leadership on the definition and implementation strategy efforts, including education campaigns and process improvements, to ensure that the program areas remain well-managed and efficient

• Uphold the team’s brand and reputation

• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.

• Participate in and execute other special projects for the team on a periodic basis.

• Own and direct work across teams to ensure high quality, on time delivery

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 2 years of experience in project or process management, or a combination

• At least 2 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience planning and leading risk assessments or audits, or a combination

• At least 2 years of experience working with Google Suite

Preferred Qualifications:

• 3+ years of experience in program, process, or risk management, or a combination

• 3+ years of experience in process, controls, process quality or audit management, or a combination

• 3+ years of experience supporting, partnering, and interacting with internal business clients

• 2+ years of experience with JIRA or other Agile software solutions

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $109,000 - $124,400 for Sr. Assoc, Cyber Risk & Analysis

Richmond, VA: $99,100 - $113,100 for Sr. Assoc, Cyber Risk & Analysis

New York, NY: $118,900 - $135,700 for Sr. Assoc, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).