Principal Associate, Project Manager - Associate Experience

Overview

Principal Associate, Project Manager - Associate Experience

The Card HR + HRIO Chief of Staff team is seeking a Principal Associate, Project Manager to strategically manage the Associate Experience agenda for the organization. The ideal candidate will bring creative ideas to connect and engage associates across our international footprint while ensuring thoughtful cohesion with local associate experience efforts. You will lead and support top of house operational efforts, such as team communications, town halls, volunteerism, and recognition.

The ideal candidate is a culture champion, has strong written and verbal communication skills, and adapts quickly and efficiently to change. You are passionate about driving a fun, inclusive culture through well-managed associate experiences, working closely with the Chief of Staff team, administrative team, and culture champions across the organization to execute.

Responsibilities:

• Maintain and execute the day-to-day operations and processes that underpin the associate experience in Card HR + HRIO

• Lead the end-to-end operational execution and logistics management for all key associate engagement events and processes (e.g., recognition programs, town halls, volunteerism)

• Drive excitement and engagement in team events, activities, and processes through communications (email, Slack, etc.), leadership engagement, and associate connections

• Ensure cohesion between local and top of house engagement efforts through collaboration with local team culture and engagement points of contact

• Leverage data and insights from AAS and local feedback gathering to inform engagement initiatives, drive innovative, well-managed programming, and propose recommendations for strategy refinement to meet the evolving needs of the organization

• Develop and implement a communication strategy that brings key messages and culture and engagement initiatives to life 

• Support senior leader preparation for associate experience activities, including developing clear, refined talking points and leading event prep calls

• Manage and update internal content and resources (e.g., internal templates, documentation, and playbooks) to ensure accuracy, relevance, and utility for team members

The Successful Candidate:

• Program or project management experience, ideally related to culture, employee experience, or internal communications

• Detail- and process-oriented, able to manage several projects and initiatives at once with supportive direction and an ability to adapt to change quickly

• Confident facilitator and communicator (verbal and written) who can influence and communicate to a wide range of audiences, including associates and senior executives

• Creative thinker who’s passionate about associate experience and brings energy and empathy to their work

• Strong follow-through, attention to detail, and commitment to delivering high-quality work

• Ability to be flexible and adaptable, with a strong change management/change leadership approach\

• Strong ability to prioritize competing initiatives and continue to move work forward through to execution

• Excellent communication and presentation skills, with a focus on clarity, influence, and data-driven storytelling

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 3 years of project or process management experience 

• At least 2 years of experience in Google Suite products (Sheets, Slides and Docs)

Preferred Qualifications:

• At least 1 year associate engagement experience

• At least 4 years of project or process management experience

• At least 1 year of experience interpreting metrics, trends, and survey data

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Richmond, VA: $109,900 - $125,400 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).