Principal Associate, Process Manager

The Process Manager Principal Associate will play a pivotal role in delivering HR Data processes and Objectives and Key Results (OKRs), which will help Capital One mitigate risks in both the Data Management and External Data Shares spaces. This also includes Data Audit remediation work, when the occasion rises. 

Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; willing to be a Team Player; being meticulous to details; collaborative; and being able to coordinate efforts across cross-functional Teams, when needed. This will be an excellent opportunity to elevate one’s career in the field of Process Management, as well as learn about the Data Governance & Management discipline. 

General Responsibilities:

• Acquire and build Data Governance & Management knowledge 

• Acquire knowledge about each of HR’s Data Domains/ Experience Teams and their data landscape 

• Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives 

• Document key DG processes by creating and maintaining Procedures/ Job Aids to ensure Business Continuity 

• Support Enterprise and LoB-level Audit remediation work related to HR data

• Partner with Risk and various 1st and 2nd-line Oversight Teams to support joint-initiatives 

• Partner with People Technology to identify automation opportunities and support data tool migration efforts in partnership with another PA on the Team 

• Support HR’s Performing Data Stewards, who serve as Data Subject-Matter Experts (SMEs) for each of HR’s Experience Teams (e.g., Total Rewards, Compensation, Benefits, etc.) by learning how to register data and create Permits to account for External Data Shares 

• Contribute presentation material and support the Process Manager in leading the Monthly PDS Task Force 

• Help draft and test Data Controls to mitigate process risks 

• Act as subject SME to effectively partner with project customers to achieve desired outcome or improvement by acquiring requirements 

• Support Onboarding/ ADS (Additional Data Sources) work into HR’s main data repository, People Data Platform (PDP), as needed 

• Monitor HR’s Metadata Data Quality (DQ) metrics and support remediation of any issues or elevated metrics 

Basic Qualifications:

• High School Diploma, GED or equivalent certification 

• At least 1 year of experience with Microsoft Office or G Suite 

• At least 2 years of process management experience 

Preferred Qualifications:

• Bachelor’s Degree or military experience 

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

• At least 1 year of experience in Data Governance or Risk Management  

• At least 3 years of experience in Process Management   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.