Principal Associate, Assessment & Team Effectiveness Program Manager

Overview

Principal Associate, Assessment & Team Effectiveness Program Manager

Capital One’s Enterprise Learning & Development (L&D) team is seeking a Principal Associate, Assessment & Team Effectiveness Program Manager to partner with learning consultants to analyze, identify and recommend learning experiences for people leaders and teams across Capital One. As a member of Learning Horizontal Operations, you will orchestrate strategic and tactical delivery of our Assessment and Team Effectiveness Portfolio, managing day to day operations, partnering with 3rd Party Suppliers, and working across the organization to deliver learning solutions that meet business imperatives.

We seek a dedicated and disciplined learning professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ideal candidate is strong at influencing others, including organizational leaders and strategic partners. In this position, you will contribute immediately through analyzing our current assessment portfolio to decision on our go-forward suite of offerings while managing current offerings and experiences.

The Ideal Candidate is:

• A strategic learning partner that stays current with emerging trends in both talent development and technology spaces; and can balance long-term learning vision with operational excellence and delivery rigor.

• An exceptional program manager with experience implementing and maintaining learning portfolios that support the development and engagement of effective teams

• An effective communicator, showcasing strong written and verbal communication and an ability to influence partners and leadership

• A solutions-oriented problem solver, who anticipates emerging needs and operational roadblocks, raising issues and proposing solutions proactively, and a proven ability to bring structure to ambiguity, managing multiple priorities effectively.

• A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

What your day to day will look like:

• Recommend, implement, and maintain team effectiveness offerings to support teams with collaboration, norming, planning, and team building

• Contribute to creating a strategy and utilization needs for external team effectiveness vendors, with clear recommendations for measuring results and return on investment

• Consult and collaborate with stakeholders to identify gaps and emerging needs grounded in data insights

• Build and manage the team effectiveness portfolio and suite of offerings, managing vendor relationships, and updating the content as needed

• Analyzing data participation trends and feedback input to provide recommendations and insights to support strategy development and offerings 

• Partner with identified stakeholders to align learning efforts to various organizational/business imperatives

Here is what you need to be successful:

• Proven ability to navigate across a large organization to drive change and influence on-time deliverables across multiple job families (ie. Learning Consultants, Program Managers, Data Analysts, and Learning Leaders)

• An understanding of how a large-scale L&D organization functions from client intake to end learning solution (internally built or external vendor) to expedite the delivery of world-class learning solutions while remaining fiscally and resourcefully responsible

• Showcase an openness to diverse viewpoints and perspectives to drive consensus on solutions that align with the organization’s standardization efforts

• Ability to work with minimal oversight, delivering high-quality results on-time

Basic Qualifications: 

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in program management or learning delivery 

• At least 2 years of experience using or managing team effectiveness models and tools such as the Tuckman model, the Lencioni model, CliftonStrengths, SDI (Core Strengths), MBTI, DiSC, or other team or personality assessments 

• At least 1 year of experience delivering assessment debriefs or workshops

Preferred Qualifications: 

• Bachelor’s Degree or military experience

• 3+ years of experience in Learning & Development or Educational Consulting

• 3+ years of experience in Business Process Management or Project Management

• Certification in CliftonStrengths, SDI (Core Strengths), MBTI, DiSC, or other team or personality assessments 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Learning Consultant

Richmond, VA: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).