Manager, Research Operations

Overview

Manager, Research Operations

We're looking for a driven Research Operations Manager to join our Experience Design (XD) Research Operations team. Our team is in the process of a significant transformation, focused on maturing our practices and elevating our capabilities.

Our mission is to champion XD through unified, well-managed research operations. We build systems and practices that enable the delivery of high-quality, accessible research insights at scale.

The ideal candidate will have deep expertise in Research Operations and will work autonomously to lead strategic projects and change initiatives, influencing across various levels of the organization. This role is a blend of strategic planning and hands-on execution, empowering our researchers and designers to focus on high impact work. You'll contribute to the team's vision and strategy, championing systems that elevate research and enable others to conduct ethical, efficient, and scalable research.

This person will serve as a core contributor in several areas, such as:

• Democratization and Enablement: Define and implement strategies that empower partners to conduct research safely and effectively.  You will partner with Research and Design Leaders to build programs that provide the necessary tools, training, and resources, moving the practice of research to a shared capability.

• Process Optimization: Champion process improvements by providing expertise and support to increase team efficiency and optimize our practices. You'll play a key role in ensuring new systems and workflows are effective and scalable.

• Research Governance and Compliance: Champion right-sized standards in ethics, privacy, and data protection across all research and design projects.

• Knowledge Management: Drive the strategy for our centralized knowledge base of research practices, resources, and insights. You will create a culture of sharing, and serve as a subject matter expert, guiding others to help them move their work forward.

• Research Advocacy: Elevate the influence of research across the organization by introducing and scaling new methods for evangelization and impact storytelling. You will strategically advance the Research Operations practice at Capital One by engaging in and contributing to communities of practice.

• Project Management: Partner with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects. You will have the autonomy to propose new, scalable systems and present the case to leadership and stakeholders.

Basic Qualifications

• At least 5 years of experience in UX or Research Operations roles, project management, or process improvement

Preferred Qualifications

• Highly effective verbal and written communication skills across all organizational levels

• Systems thinking with a track record for designing high-quality practices for scaling Design and Research teams

• Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions

• Proven history of project management excellence, leading strategic initiatives with a commitment to continuous improvement, process optimization, and impactful outcomes

• Ability to influence a wide range of stakeholders across teams and levels within the organization

• Experience working with research tools and vendors

• Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy

• Ability to balance desired outcomes and potential risks to design clear, human-centered solutions

• 5+ years of experience with managing risk within highly regulated research environments

• 5+ years experience with project management tools such as Jira and data visualization tools such as Confluence

• Experience with panel management strategy and technology

• Experience leading or contributing to a democratization program that enabled non-researchers to perform research tasks, including developing training materials, tools, or best practices for broader use.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Manager, Design

Richmond, VA: $144,000 - $164,400 for Manager, Design

New York, NY: $172,800 - $197,200 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).