Manager, Quality Review Program Lead | Retail Risk

Overview

Manager, Quality Review Program Lead | Retail Risk

Overview:

We are seeking a Program Lead to oversee and evolve our Quality Review Programs (Quality Assurance, Quality Control, and Data Quality). This individual will provide strategic leadership, ensuring that our programs are proactive in identifying risks and opportunities, while continuously evolving to meet enterprise needs.

The successful candidate will be a forward-looking leader who not only manages the current state but also anticipates what’s next—connecting insights across the business, strengthening governance, and ensuring our quality programs drive measurable, positive impact.

Key Responsibilities

• Strategic Leadership & Governance

  • Lead the QA/QC/DQ program strategy, governance, and evolution.

  • Be proactive in monitoring and governing programs, anticipating risks and opportunities before they surface.

  • Develop and execute a program roadmap aligned to enterprise priorities.

• Program Oversight & Reporting

  • Provide program health updates on a regular cadence, measuring effectiveness and outcomes.

  • Deliver data-driven insights through visual storytelling (dashboards, scorecards, reporting packs).

  • Summarize enterprise changes, trends, and opportunities; present recommendations to leadership.

• Collaboration & Feedback Loop

  • Partner with associate readiness teams to ensure quality findings translate into new or refreshed training.

  • Collaborate with stakeholders across the enterprise to align methodologies and build trust.

  • Establish continuous improvement practices to strengthen quality outcomes.

• Team Leadership

  • Provide indirect leadership and mentoring for quality reviewers (QC, QA, DQ).

  • Ensure team members are performing effectively and supported, while supplying input for people leader performance reviews.

  • Promote a culture of learning, collaboration, and accountability.

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Key Attributes for Success

• Proactive: anticipates risks, opportunities, and enterprise needs before they arise.

• Communicator & Storyteller: translates complex data into clear, compelling insights.

• Collaborative Leader: builds trust, aligns cross-functional teams, and mentors others.

• Outcome-Oriented: ensures quality programs deliver measurable business impact.

• Proven ability to lead quality review programs and establish governance frameworks.

• Strong strategic thinking with the ability to look “around the block” and anticipate future needs.

• Demonstrated proactivity in monitoring and governing programs, rather than reacting to issues.

• Exceptional written and verbal communication skills, with the ability to summarize complex themes into actionable insights.

• Ability to work autonomously and influence outcomes across teams without direct authority.

• Proficiency with data visualization tools (Tableau, Power BI) and/or automation solutions to optimize QA/QC.

• Track record of driving continuous improvement and operational evolution.

Basic Qualifications

• At least 3 years of experience in quality assurance, quality control, data quality, risk management, or program governance.

• At least 2 years of experience working with metrics, reporting, and visual data storytelling.

Preferred Qualifications

• 5+ years of experience in quality assurance, quality control, data quality, risk management, or program governance.

• 3+  years of experience working with metrics, reporting, and visual data storytelling.

• 3+ years of experience in financial services, regulatory, or risk management environments.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Risk Manager

Richmond, VA: $132,800 - $151,600 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).