Manager, Project Management - US Card Learning & Development

Overview

Manager, Project Management - US Card Learning & Development

Capital One's Enterprise Learning & Development (L&D) team is looking for a Project Manager to lead prioritized US Card Learning & Development programs and strategies. You'll partner with key Learning (US and International), US Card, HRBP, Product, and Tech leaders to design, socialize and implement L&D programs for US Card. 

Whether your background is in project management, program management, or learning, your ability to build relationships, create alignment, drive progress (while prioritizing how you drive the progress over the result itself) will be critical. If you are energized by creative problem solving, building strong relationships, and managing through white space to deliver customer-backed learning solutions – this role is for you.

The ideal candidate for this role is…

• Customer-Backed: Is able to clearly identify who their customer is and outline what a strong customer experience looks like all while being able to leverage that journey to inform the broader US Card Learning & Development strategy. 

• Relentlessly Results Oriented: Quickly putting structure in place to manage work in a dynamic complex environment and operates effectively in whitespace to deliver results

• Strategic at Project Management: Project managing large, complex projects & programs from end to end and offering counsel to leaders and workstreams

• Process-oriented: Designs, develops, and manage project plans, RACI matrices, trackers and project artifacts, revising when needed to meet changing requirements

• Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, Card HR (International & US), and L&D

• Strong with Communication: Speaks and writes with clarity to all audiences throughout the organization to manage, inform, and influence outcomes

• Relationship-minded: Cultivates strong stakeholder relationships, acting as a trusted advisor when problem solving and influencing project plans and program launches/implementation  

• Strategic Learning Partner: Anticipates future learning needs by staying current with design trends, thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities

• Insight-driven: Uses data and insights to drive decisions and continuous improvement

• Storyteller: Communicates with clarity and influence to senior and technical audiences

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. To do this you will…

• Apply judgment to effectively communicate with key stakeholders to unpack and illustrate learning and development “good, better, bests” 

• Partner with Accountable Executives, HR leaders, and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models, and ensuring seamless integration and execution across business and learning initiatives

• Own the measurement and evaluation strategy to ensure learning solutions deliver desired outcomes

• Influence, not just communicate; you can convey complex ideas clearly regardless of your audience and you rally associates and stakeholders to partner with you

• Project manage multiple initiatives, providing strategic direction and driving end-to-end results 

• Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary

• Propose and socialize project communications and impact storytelling, sharing insights and outcomes about your work to audiences of all magnitude 

Here is what you need to be successful:

• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment

• High level of initiative, ownership, and a customer-centric mindset

• Communicate effectively written and verbally, with the ability to influence stakeholders

• Bias towards action; you’re a do-er who gets around roadblocks and focuses on goals

• Learn and advocate for the customer; you care about growing others and bringing them together around what’s possible; you get a thrill from the journey of building and delivering after connecting to fully understand their needs.

• Demonstrated success collaborating with other L&D professionals to drive efficiencies 

• Apply expertise in adult learning to shape learning strategy and project management

• Collaborate well with others; you enjoy working with diverse people and driving teams toward common goals and you have the ability to put the team before yourself if needed

Basic Qualifications: 

• Bachelor’s Degree or military experience

• At least 3 years of experience in client facing consulting 

• At least 3 years of experience in learning and development

• At least 1 year of experience in project management

• At least 1 year of experience in learning strategy creation

Preferred Qualifications: 

• At least 5 years of experience in learning and development 

• At least 3 years of experience in learning strategy creation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Manager, Project Management

Richmond, VA: $132,800 - $151,600 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).