Manager, Project Management | Retail Bank Chief of Staff Office

Overview

Manager, Project Management | Retail Bank Chief of Staff Office

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role

The Retail Bank Chief of Staff team is accountable for supporting the President of Retail Bank, the Bank HR Lead, and the Retail Bank Leadership Team to design and execute Retail Bank culture, with a focus on workplace solutions and associate experience. 

Working with the Senior Director, Chief of Staff, this role develops and executes Bank-wide strategy for key initiatives including workplace location and office management, AI enablement and upskilling and associate engagement. This person will provide support and program management for various strategic initiatives and have the opportunity to influence the associate experience we deliver across Retail Bank. 

Candidates should be excited about positively impacting the experience of our associates and the opportunity to help our leaders advance our strategy at scale. Work on this team is often a unique blend of execution, problem-solving, program management, change management and strategic communication. 

Responsibilities

• In collaboration with close partners, support the development and implementation of strategies around hybrid experiences, location strategy, and associate upskilling

• Act as a central point of contact between the Retail Bank leadership team and other key partners

• Ensure alignment of leaders across the organization

• Work with the leadership team and communications team to plan and execute key messages and deliverables to internal and external audiences with a high priority on consistent, frequent organizational communications

• Communicate plans and execution status for divisional strategic programs

• Coordinate associate engagement related activities including associate and organization-wide recognition, learning & development, and other culture-related initiatives 

Our Ideal Candidate will:

• Be proficient in the use of LLMs and general AI assistants like Google Gemini, and deeply engaged in staying on top of the evolving technology capabilities

• Find the right balance of forward thinking and relentless pragmatism 

• Demonstrate strong influential communications, including across levels, teams and organizations, and have the ability to use data-driven storytelling

• Take gray space problems and create structured delivery plans with clear outcomes

• Be an exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment, and meticulous attention to detail 

• Be highly effective in rapidly changing environments 

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Product Management, Business Analysis, Project Management, Human Resources, Corporate Communications, or Program Management 

• At least 3 years of experience managing executive level stakeholders across different business functions

• At least 3 years of experience working with cross-functional teams

• At least 3 years of experience partnering with engineering teams

Preferred Qualifications:

• Bachelor’s degree

• 2+ years of experience in strategy development

• 2+ years of experience in talent and culture strategy

• 2+ years of experience driving organizational change and operational excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $120,800 - $137,900 for Principal Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).