Manager, Process Manager - Compliance, XP

As a Compliance Process Manager in Enterprise Consumer Product (ECP) / Experience Platforms (XP), we are the first line of defense to help ensure our Company remains well-managed and avoids unnecessary risk. In this position, you will play a key role in enhancing our compliance related risk management processes across Capital One and driving project and program delivery. 

The successful candidate will have basic technical knowledge along with foundational knowledge of process and project management and the ability to build relationships with business and risk partners. The ability to think from a ‘customer back’ perspective is also critical. Process managers at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One.

Responsibilities:

• Partner with product and tech leaders by leveraging a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Develop a deep understanding of business strategies, products, services, and risk profile

• Implement improvements to reduce errors and make our processes more reliable and sustainable

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas

• Consult on Risks across the first line of defense business partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments

• Manage multiple tasks independently to meet deadlines

• Partner as appropriate to communicate complex ideas concisely and convincingly, adjust 

• communication to the audience and comfortable with presenting to executive leadership. Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal

• Other responsibilities, as identified and as needed

Basic Qualifications:

• Bachelors Degree or military experience

• At least 4 years of experience in Staff management and training

• At least 4 years of experience in Organizational development and performance

• At least 4 years of experience in Budget management

• At least 4 years of experience in Project or process management

Preferred Qualifications:

• Bachelors Degree in Business, Finance or Organizational Development

• 6+ years of experience in Project or Process management with experience managing visible projects which require the ability to manage interdisciplinary team members, remove obstacles, and influence appropriately

• 5+ years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

• 5+ years of experience in Staff management and training

• 5+ years of experience in Organizational development and performance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.