Manager, Learning Product & Platform Strategy

Overview

Manager, Learning Product & Platform Strategy

Capital One’s Enterprise Learning Platform and Operations team is seeking a strategic and detail oriented Manager to serve as the primary architect for our external, AI enabled learning tech platform roadmap. This individual contributor will maximize business impact and learner value from our learning vendor tools, particularly content and skills solutions (e.g. Udemy) and authoring solutions (e.g. Articulate). This role bridges the gap between high-level learning strategy and tactical execution, ensuring our adopted suite of tools and content partners sets us up for an AI enabled future, aligns with enterprise priorities, and drives measurable ROI.

In partnership with internal product, governance, and data teams, this manager will guide the external learning ecosystem to ensure seamless technical integration, adherence to internal operating standards, and reliable performance that delivers an industry-leading experience for all Capital One learners.

The ideal candidate for this role is:

• A strategic connector: You can look at a suite of tools and see a cohesive ecosystem of what L&D could look like in the future rather than just a list of logins.

• Vendor savvy: You have experience managing high-stakes enterprise contracts and influencing the product roadmaps of external partners.

• A data-driven storyteller: You don't just report "logins", you are a structured researcher who generates and sells a perspective that balances learner impact and business value.

• A change champion: You are tenacious and comfortable leading go-to-market efforts that drive learner action and behavior.

What You’ll Do:

• Proactively align partner roadmaps with our internal enterprise learning priorities and platform direction with a focus on AI enablement. 

• Define and track annual success measures for each partner, focusing on capability gaps and specific business outcomes.

• Act as the lead for all escalations and executive touchpoints for key vendors.

• Manage risks and overlaps between vendors to ensure a targeted ecosystem of offerings. 

• Create and execute comprehensive plans, including campaigns, toolkits, and leader-ready messaging to drive platform awareness and adoption.

• Collaborate with communications teams and learning consultants to boost platform usage and learner engagement.

• Lead the go to market launch and execution of new features, content updates, and pilots, with a specific focus on AI enablement, in coordination with internal Learning, Product, and Data leads. 

• Establish and maintain clean operational processes for user access, reporting, and technical support with a default to automation and scale.

• Manage the technical integration of partner content into the broader ecosystem to ensure a seamless, performance-connected learner experience.

• Meet regularly with business leaders and consultants to translate organizational needs into business case build outs for new L&D capabilities and AI enablement across our tech stack. 

Basic Qualifications

• At least 5 years of professional experience in vendor management, strategic program management, or strategy role within the Learning & Development (L&D) or EdTech industry.

• At least 3 years of experience leading project delivery for cross functional projects

Preferred Qualifications 

• Bachelor's Degree in a relevant field such as Business, Education, Information Technology, or Communications.

• 1+ years of experience with data analysis

• 1+ years of experience in consulting or contract negotiation 

Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).