Manager - Learning Manager, Learning Delivery Strategy & Operations (Hybrid)

Overview

Manager - Learning Manager, Learning Delivery Strategy & Operations (Hybrid)

The Role

Capital One’s Card Shared Services: Learning & Knowledge team is looking for a dynamic manager to lead a team of professionals in building a strategic, high-impact operational and training program infrastructure. In this role, you will collaborate with L&D partners and business stakeholders to ensure our learning delivery is consistent, well-managed, and operationally rigorous. You’ll empower your team to translate industry trends and business data into efficient governance and streamlined processes.

Your mission is to champion an operational vision that is standardized, sustainable, and scalable. We are committed to delivering memorable, engaging learning experiences that boost associate performance and meet business goals, providing consultative support to our Line of Business partners every step of the way. As a key member of the L&D organization, you will join a high-caliber collective within Facilitation Delivery and Global Performance Enablement. Operating in a fast-paced, multi-faceted, and ever-shifting environment, our team does more than just deliver content—we serve as a vital strategic partner. Our commitment to operational excellence and Learning Program Architecture is the foundation of our success.

The ideal candidate for this role is a/an:

• Influential strategist and execution-oriented leader:Bridges the gap between current performance and future workforce needs. As the Learning Manager you will serve as the primary architect of high-impact solutions, leveraging a deep mastery of operational and change management frameworks. You are someone who can seamlessly integrate plans into horizontal processes to support our learning ecosystem.

• Strategic, Consultative Learning Partner:Capable of managing complex prioritizations across L&D. You don't just deliver operational solutions; you evolve the interaction model between Learning and Operations to ensure every program is anchored in sound methodology and responsive to business demands. Whether acting as a high-level liaison or a direct people leader, you possess the professional maturity to lead, influence, and shape vision as L&D evolves.

• Experienced People Manager: Has a proven track record of leading and developing teams of professionals in the L&D space. Passionate about coaching and mentoring direct reports to build best-in-class learning delivery experiences, as well as fostering and contributing to an overarching culture of continuous improvement.

• Data-driven Problem Solver:Has high business acumen and learning agility. Uses feedback, data, industry trends, and insights to distill problem statements and drive decisions that align to our delivery operational needs. Can work backwards from business problems and performance goals to advance aligned and impactful learning solutions. 

This is a visible role with the ability to impact change across the company and drive how learning is built and delivered at Capital One. Core responsibilities include:

Operational Learning Leadership

• Collaborate with L&D and business leaders to establish robust delivery protocols, scheduling norms, and resource allocation models that ensure seamless learning execution and optimized throughput.

• Maintain a pulse on delivery technologies and classroom innovations, empowering your team to facilitate high-impact, engaging experiences that meet diverse associate needs and drive speed-to-proficiency.

• Drive operational rigor by overseeing the logistics, deployment, and lifecycle management of learning programs, ensuring every delivery is consistent, measurable, and scalable.

Strategic Consultation & Partnership

• Partner with L&D peers and Line of Business stakeholders to translate annual learning agendas into actionable delivery roadmaps and deployment strategies.

• Serve as a trusted advisor to business partners, balancing urgent operational demands with high-quality delivery standards to ensure associates are day-one ready to support our customers.

• Sync with business cycles and volume forecasts to anticipate staffing and facilitation needs, providing proactive recommendations for scaling delivery capacity in both current and future states.

• Identify efficiencies across the delivery ecosystem, optimizing the use of internal facilitators, external vendors, and physical or virtual learning spaces.

People Management & Performance

• Lead a high-performing delivery team (Facilitators, Coordinators, or Program Managers) to execute exceptional learning events while navigating complex project scopes and shifting business constraints.

• Coach and develop learning professionals to elevate the standard of facilitation, ensuring they deliver results at the speed of business and maintain excellence in the learner experience.

• Cultivate a culture of accountability, where team members are empowered to manage delivery risks and proactively resolve obstacles in the learning environment.

Data-Driven Operational Solving

• Leverage delivery metrics, learner feedback, and business performance data to assess the effectiveness of learning interventions and recommend strategic adjustments to delivery models.

• Use structured problem-solving techniques to address delivery bottlenecks, ensuring the right resources are deployed at the right time to solve the most critical performance gaps.

• Translate operational insights and delivery KPIs into clear, business-relevant narratives that demonstrate the ROI of learning investments to stakeholders.

Here is what you will need to be successful:

• Exceptional consultative and stakeholder engagement skills to navigate complex business requirements and translate them into seamless operational delivery plans.

• Demonstrated history of leading delivery or facilitation teams, with a proven ability to build a vision for operational excellence and scalable execution.

• Extensive expertise in adult learning delivery trends, including virtual facilitation, hybrid learning environments, and performance-based evaluation.

• High level of initiative and ownership, with a solutions-oriented mindset capable of troubleshooting complex logistical or environmental challenges.

• Proven success in process optimization, specifically in driving efficiencies within a high-volume, matrixed learning environment.

• Strong communication and influence skills, with the ability to align stakeholders, vendors, and cross-functional partners at all levels of the organization.

• The agility to manage ambiguity and lead through change, maintaining delivery momentum in a fast-paced, evolving corporate landscape.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years experience leading teams with 3 or more direct reports

• At least 4 years of facilitation experience

• At least 2 years of experience in a learning methodology (such as ADDIE, SAM, Facilitation Techniques, etc.)

• At least 2 years of experience using Microsoft Office or Google Suite 

Preferred Qualifications:

• Bachelor’s Degree

• 5+ years of experience in learning facilitation

• 5+ years of people leadership experience leading a group of learning professionals 

• 3+ years of experience in the financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).