Director, Risk: US Card Partnerships Well-Managed Team

Overview

Director, Risk: US Card Partnerships Well-Managed Team

Are you a strategic leader capable of driving large-scale transformation? Do you excel at building high-performing teams and influencing executive-level stakeholders across complex organizations? Are you ready to define and execute the strategic vision for risk and control transformation at a Top 10 Financial Institution? Come be a part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our clients, and our associates.

As a member of the US Card Partnerships Well-Managed Team, that’s exactly what you’ll do. Working with talented associates, you’ll use horizontal perspective and scope to drive risk strategy and initiatives that support efficient, well-managed growth for the Partnerships business. 

As a Director, you will lead the strategic vision and execution of our multi-year transformation journey. This role requires a leader who can operate at a high level of abstraction, synthesizing complex business, risk, and data inputs into a clear, actionable strategy. You will be accountable for elevating the overall well-managed posture of the Partnerships Card business by establishing sustainable capabilities that ensure efficient, compliant, and scalable growth.

You will manage a dedicated team of Senior Risk Managers and other associates, providing coaching, direction, and career development. Your primary focus will be on driving cross-functional alignment and execution of the Card Partnerships Well-Managed objectives across key areas including Client Management, Operations, Technology, and the Second Line of Defense (e.g., Enterprise Risk Management, Compliance).

Key Strategic Focus Areas:

Strategic Vision & Execution: Define the long-term roadmap for Well-Managed in US Card Partnerships, ensuring alignment with enterprise-wide risk management frameworks and business growth objectives. This includes scaling initiatives across the entire portfolio.

Executive Stakeholder Management & Influence: Act as the primary point of contact for executive stakeholders across Card Partnerships, Operations, Client Management, Technology, and Enterprise Risk. Drive consensus and secure necessary resources/investment to deliver on Well-Managed goals.

Governance & Oversight: Establish data-driven governance mechanisms for monitoring progress, measuring success, and ensuring accountability for risk mitigation and control improvements across the Partnerships ecosystem.

Talent Strategy & Team Leadership: Recruit, lead, and develop a highly capable team of risk and process management professionals. Foster a culture of continuous improvement, intellectual curiosity, and rigorous execution.

The scope of this role encompasses owning the strategy for how the Partnerships business proactively manages operational and regulatory risk through control environment design, process standardization, and automation. You will be the accountable owner for readiness and engagement across business initiatives, while supporting external requirements. 

Specific responsibilities include, but are not limited to:

• Defining the multi-year strategic objectives and roadmap for the Partnerships Well-Managed agenda, translating executive intent into executable programs and initiatives.

• Leading and managing a team of Senior Risk Managers, providing strategic direction, coaching, and performance management.

• Owning executive-level communications, roadmaps, and reporting to provide transparency on well managed progress, key risks, and resource requirements to senior leadership.

• Establishing and maintaining robust engagement models with key stakeholders, including dedicated risk partners, compliance officers, technology leads, and business operations Accountable Executives to ensure strategic alignment and joint ownership of risk outcomes.

• Directing the design and implementation of automated controls and workflow solutions to drive consistency and efficiency across the Partnerships risk environment.

• Overseeing critical readiness activities for internal audits and regulatory exams, ensuring the business is prepared, responses are high-quality, and commitments are tracked to completion.

• Driving continuous improvement in risk management practices by challenging existing processes and leveraging data, technology, and industry best practices.

• Managing resolution and providing strategic guidance on highly complex and/or material issues/findings from Audit, Compliance, or regulatory bodies.

Here’s what we’re looking for in an ideal teammate:

• You are a proven strategic leader who can define a vision, mobilize resources, and deliver measurable results in a highly regulated environment.

• You possess executive maturity and exceptional communication skills, capable of simplifying complex risk concepts for non-risk audiences and influencing outcomes without direct authority.

• You have a strong track record of building, coaching, and managing high-performing teams.

• You exhibit a deep understanding of financial services operational risk, compliance requirements, and control frameworks.

• You are comfortable navigating ambiguity, making high-stakes decisions, and prioritizing ruthlessly in a dynamic business context.

• Basic Qualifications: 

  • Bachelor's Degree or Military experience

  • At least 8 years of experience in business risk management or strategy consulting

  • At least 5 years of experience in People management

  • At least 5 years of experience in building and managing stakeholder relationships at VP or above level

  • At least 3 years of experience in driving organizational or process transformation programs

• Preferred Qualifications:

  • MBA or Master’s degree

  • 8+ years of Financial Services industry experience

  • 5+ years of experience in regulatory compliance or Internal Audit

  • 5+ years of experience in Corporate Management Consulting or Enterprise Transformation

  • Process management certification (e.g., Lean, Six Sigma) or Risk certification (e.g., CRCM, PRM)

  • Experience with developing and implementing automated control and monitoring strategies in a large technology environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).