Director, Product Management, Product Operations

Overview

Director, Product Management, Product Operations

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Management Framework:

Across Capital One, product managers lead & collaborate across functional areas, lines-of-business, and staff teams to reimagine the status quo, find significant value creation opportunities, and drive innovative and sustainable customer experiences through technology solutions.  There are five key areas which we consider to be the foundation for successful Product management at Capital One:

• Human Centered: Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused: Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven: Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership: Leads cross functional teams to solve customer problems and drive organizational alignment

About the Team:

At the start of 2025, the Retail Bank Product Operations established four key objectives centered around enabling efficient and effective delivery of customer & business value across the product delivery lifecycle:

• Relentlessly align resources & capacity against the Retail Bank's top priorities

• Sharply improve the cross-functional operating model to accelerate delivery

• Steadily fuel product excellence with actionable & scalable tools and standards

• Elevate bank product managers and their experience through sustainable programs

In this role, you will be accountable for defining and installing the product standards and practices that will make the product community great as the business and customer landscape continues to evolve.  From day one, you will collaborate with smart, passionate leaders across functional areas to create the playbook that will equip product teams to efficiently and effectively deliver Customer and Business value.  In short, this leader will lead the strategy for defining our approach for enabling and cultivating bank product leaders for the future while engaging/influencing enterprise-wide programming on behalf of Retail Bank Product.

The person will:

• Exhibit outstanding influencing skills to effectively drive change

• Have a deep understanding of the product ecosystem, strong technical acumen,  and strong experience around the  product development lifecycle

• Ability to quickly put structure in place to manage work in a dynamic complex environment

• Display a passion for coaching and leading through others

• Excellent communication and partnership skills

Basic Qualifications

• At least 7 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Product Management

New York, NY: $246,500 - $281,300 for Director, Product Management

Richmond, VA: $205,400 - $234,400 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).