Director, Fraud Queue Leader

Overview

Director, Fraud Queue Leader

The Anti-Money Laundering (AML) Group is a core risk function within Capital One’s Corporate
Compliance organization. The Director, AML Fraud Queue supports a key role in driving
operational excellence, ensuring investigative quality, and advancing a risk-based approach to
financial crime detection and reporting in an evolving threat landscape. In this role, you will
direct and oversee investigative operations, controls, and teams responsible for AML-Fraud
casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory
expectations, including reporting obligations identified under the Bank Secrecy Act (BSA). This
includes strategic ownership of the end-to-end case management lifecycle, from alert intake
through investigation, escalation, and Suspicious Activity Reporting (SAR).

Responsibilities:
● Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage,
case development, escalations, and Suspicious Activity Report (SAR) decisioning across
the department.
● Drive operational efficiency and throughput by establishing and overseeing scalable
processes, directing the management of investigative queues to optimize throughput,
ensure risk-based prioritization, and minimize backlogs.
● Ensure risk-based decisioning through the effective prioritization and dispositioning of
functions, aligning with industry best practices and standards.
● Develop, maintain, and champion a strong control and governance environment to
ensure continuous audit/exam readiness, successful regulatory exams, and strict
compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR
decision making and filing).
● Serve as a primary stakeholder in identifying and anticipating emerging risks to
proactively evolve and direct investigative strategies in response to shifts in fraud and
AML typologies.
● Define and execute the evolution of investigative strategies and methodologies in
response to rapidly changing financial crime schemes.
● Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to
align on AML policies, interpret regulatory expectations, and manage the organizational
risk appetite.
● Leverage advanced data analytics and reporting to identify macro trends, emerging
financial crime risks, and strategic operational inefficiencies, translating insights into
executive-level action plans.
● Drive a culture of continuous improvement by identifying systemic process gaps,
conducting root cause analysis, and sponsoring initiatives to enhance efficiency and

control effectiveness at scale.
● Ensure consistency and defensibility of all investigative decisions under intense
regulatory scrutiny, by maintaining and establishing clear standards and governance.
● Lead, mentor, and develop investigative team managers, fostering deep expertise in
complex fraud and AML typologies, promoting a high-performance and accountable
culture.
● Implement and monitor critical key performance indicators (KPIs) such as case cycle
time, productivity, and quality, using data to inform strategic resource allocation and
process changes.
● Influence and govern upstream detection systems and downstream reporting processes
to drive holistic, end-to-end financial crime risk management across the enterprise.
● Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to
strategically strengthen investigative quality, standardization, and policy adherence
across the function.

Our ideal candidate will have the following experience:
● Direct experience overseeing the end-to-end case lifecycle, including strategic oversight
of alert review, investigation, escalations, and SAR decisioning.
● Proven leadership skills managing large, high-performing investigation teams and
optimizing high-volume queues.
● Demonstrated accountability for SAR reporting processes, ensuring adherence to BSA
and FinCEN requirements and driving continuous improvement.
● Extensive experience operating in risk-based roles, with direct accountability for controls,
regulatory compliance, and desired outcomes.
● Track record of successfully supporting or leading through regulatory examinations,
internal audits, and significant issue remediation.
● Experience designing, implementing, and improving risk-based frameworks for
prioritization, resource allocation, and decisioning.
● Strong cross-functional experience partnering with Compliance, Risk, Legal, and other
strategic stakeholders to achieve organizational goals.
● In-depth experience driving large-scale operational improvements, including workflow
optimization, automation initiatives, and process redesign.
● Strong experience managing, building, and mentoring teams to execute complex, risk-
based strategies.

Basic Qualifications:
● Bachelor’s Degree or military experience 
● At least 10 years of experience in financial crime compliance or financial crime risk in the
public sector managing fraud typologies.
● At least 7 years of people management experience.

Preferred Qualifications:
● Juris Doctorate or Master's degree in Accounting, Finance, or Business Administration,
or similar related field.

● Strong verbal and written communication skills with the ability to interact effectively with
regulatory agencies and executive leadership.
● Professional certifications such as CAMS, CFE, CFCI, CFCS, or CRCM.
● 10+ years of experience in a large, complex financial institution, or FinTech environment
with a mature AML-Fraud program.
● 10+ years of people management experience, including managing teams and/or
programs at a director level or above.
● Demonstrated experience leading cross-functional initiatives and influencing executive-
level stakeholders.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Anytown, DE: $187,300 - $213,700 for Director, AML Investigations

McLean, VA: $206,000 - $235,100 for Director, AML Investigations

Plano, TX: $187,300 - $213,700 for Director, AML Investigations

Richmond, VA: $187,300 - $213,700 for Director, AML Investigations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).