Director, Design Research, Card

Overview

Director, Design Research, Card

As the Design Research leader across Capital One’s Card business, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights across Card product areas. You are well connected to and understand each product area’s strategy and needs in order to identify and prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research leader peers across Capital One to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Role Expectations

• Research Expertise: Establishing direction and expectations for design research practice across the line of business. Seeking out novel methods and technologies to accelerate learning velocity. Enables and supports democratized research activities.
  

• Human Centered: Developing deep expertise in our customers’ needs and business solutions in order to proactively identify research opportunities that deliver meaningful, actionable insights.
  

• Business Focused: Building and maintaining trusted relationships with leaders of business, product, design, and engineering. Leveraging existing data and leading high impact programs that enable business outcomes
  

• Problem Solving: Evaluating increasingly diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence the product experience & portfolio direction.
  

• Transformational Leadership: Establishing standard research practices, high quality insights, and team talent development.
  

• Strategic Influence & Judgment: Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with executive leaders and diverse stakeholders in a fluid environment.
  

• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate learning and elevate the value of research 

• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that to make the complex accessible, influence executive stakeholders and achieve impactful results

Basic Qualifications

• At least 8 years experience conducting qualitative or quantitative user experience research.

• At least 6 years of professional experience conducting user experience research in a corporate environment

• At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics)

• At least 3 years managing user experience research teams 

Preferred Qualifications

• At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations.  

• At least 8 years managing UX research teams 

• Experience managing managers

• Exceptional verbal and written communication skills

• Ability to influence senior executives 

• Experience with performance management and career coaching

• Experience attracting and hiring top talent

• Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Design

New York, NY: $246,500 - $281,300 for Director, Design

Richmond, VA: $205,400 - $234,400 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).