Director, Content Design (Individual Contributor)

Overview

Director, Content Design (Individual Contributor)

We’re currently seeking a Content Design Director (Individual Contributor) to join our Become, Spend, and Pay team within Experience Design. The BSP portfolio includes the products and experiences to onboard Retail Bank and Credit Card customers to the value of being a Capital One customer and help them make smart choices about their money—anticipate, understand and manage where it goes; pay for bills and purchases with confidence; and avoid any disruptions to spending. We help customers invest in the everyday quality of their lives, and navigate life’s biggest challenges. We’re here to elevate and weave these experiences into the fabric of our ecosystem, as much as money is inextricably woven into the fabric of life.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment and learn, we’d love to hear from you. 

Role Expectations 

As a Content Design Director (Individual Contributor) on the Become, Spend, and Pay team, you’ll leverage your exceptional content design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with cross-functional leaders and teams and apply your expertise to elevating the quality and maturity of the content design practice at Capital One.

You will serve on the Become, Spend, and Pay senior leadership team and partner with our team leaders, content & UX and UI designers, and researchers to improve the quality of our experiences. Cross-functionally, you’ll maintain close relationships with product, tech, and marketing peers to drive work to market.

You can expect to:

• Critique and edit the work of more junior content designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate content quality from concept to market launch

• Serve as the sole or lead content designer on highest-leverage bodies of work identified by self and senior leaders — applying a full-breadth of discipline skills from setting the content strategy to writing the messaging content

• Lead activities to contribute to the creation and evolution of a Content Design System for Experience Design, including scalable content frameworks and governance models

• Elevate the role of Content Design internally and with partner groups, creating and driving rigor in the implementation of content design methodologies & tactics, as well as standards for how content designers should embed in the work with their peers

Here are some of the expected competencies for this role:

• Content Design Expertise: Leverage writing, storytelling and user experience design expertise to create and influence the creation of compelling, accurate and accessible digital content experiences that drive value, solve larger strategy problems and shape expectations; use and help team optimize the use of appropriate tools, platforms, frameworks and design systems to develop artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows

• Leadership: Provide guidance, direction and mentorship to other design roles, such as content design, UI or UX design, research, operations, design strategy, service design and motion design and lead complex projects, directing the work of junior designers

• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

• Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service bold technological solutions, data destinations and efficiency

• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design 

• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact. While this role is scoped for an individual contributor, people management may become an opportunity. ​

Basic Qualifications

• At least 10 years of experience in a content, strategy, writing, or user experience design roles

Preferred Qualifications:

• 10+ years of experience working with and contributing to an established design system

• Experience in a design toolkit that spans content design, product design, service design and design strategy

• Experience leading high-impact, highly complex projects from strategy through delivery to market 

• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions 

• Expertise with design and prototyping tools such as Figma 

• Experience managing an interdisciplinary design team

• Track record of guiding, mentoring, growing and inspiring design teams 

• Proficiency in business case development, grounding product and user experience decisions to business value 

• Exceptional written and verbal communication skills 

• Exceptional interpersonal skills and relationship building across complex organizations 

• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Design

New York, NY: $246,500 - $281,300 for Director, Design

Plano, TX: $205,400 - $234,400 for Director, Design

Richmond, VA: $205,400 - $234,400 for Director, Design

San Francisco, CA: $246,500 - $281,300 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).