Director, Concierge Business Development

Overview

Director, Concierge Business Development

Job Description 

Within the Premium Products & Travel (PP&T) organization, the Concierge team harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives.

From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfill their requests. It's concierge, reimagined for the digital age.

The Concierge team is currently hiring a Director to lead our business development team, developing and driving our strategy with Velocity Black business partnerships. We are seeking a business development professional with experience in the premium experiences and luxury services space. This person should be deeply networked, or able to create new networks, and be able to operate independently while leading a team. 

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, mission and values are at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Responsibilities:

• Own the overarching business development roadmap for the Velocity Black/Concierge portfolio across premium experiences, luxury goods, and strategic enterprise solutions

• Define the strategic vision and construct scalable growth frameworks focused on aggressive market expansion and acquiring exclusive, proprietary inventory

• Lead complex, high-stakes negotiations and foster strategic alignment across premium travel, product, brand, and marketing sectors

• Lead, mentor, and scale a high-performing team of business development professionals to drive market leadership

• Architect a sustainable, multi-year pipeline to capture market share, drive revenue growth, and maximize the lifetime value of top-tier partnerships

• Develop and leverage a powerful network of global enterprise partners, premier vendors, and industry leaders to unlock new revenue streams

• Govern the partnership lifecycle at a macro level, from complex deal structuring and financial modeling to long-term value realization

• Design and implement enterprise-grade frameworks that drive global scalability, operational excellence, and predictable growth

• Travel: May require up to 40% 

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 10 years of Business Development experience

• At least 5 years of experience in people management     

Preferred Qualifications:

• 10+ years of premium or luxury hospitality, travel, events, or retail experience

• 7+ years of experience running teams of across multiple geographies

• 7+ years of experience managing third party operators and vendors     

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $209,500 - $239,100 for Director, Business Development

New York, NY: $251,400 - $286,900 for Director, Business Development

McLean, VA: $230,400 - $263,000 for Director, Business Development

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).