Director, Chief of Staff - BC&P Product & Card Experience

Overview

Director, Chief of Staff - BC&P Product & Card Experience

Job Description

The Business Cards & Payments (BC&P) organization is committed to fueling the entrepreneurial spirit that's at the heart of America's business owners. We offer financial products and services for small business owners through corporate clients, with the goal to pave the path for them to do more business. And the Product and Card Experience (PACE) team is where these innovative small business experiences are designed and built.

As the Chief of Staff (Director), you are the “force multiplier” for PACE Leadership. Serving as a core member of the leadership team, you bridge the gap between high-level vision and ground-level execution, ensuring the organization moves with speed, clarity, and purpose.

You are the primary driver of PACE’s operational excellence and organizational health. In this role, you will design the workflows, cultural norms, and high-impact routines that empower our teams to deliver successfully. By streamlining executive messaging, dismantling silos across BC&P, and leading critical horizontal projects, you ensure our most vital resources are ruthlessly aligned with the strategic agenda.

Key Responsibilities

• Operational Excellence: Coordinate leadership team and partners with key routines, staying closely connected with broader organizational initiatives to ensure objectives are met on time and with excellence

  • Design and facilitate the operating rhythms and rituals for the organization and key collaboration teams to minimize duplication and rework while promoting effective collaboration and informed strategic decision-making

  • Act as “force multiplier” for the LT, filtering distractions and ensuring 80% of their energy is spent on the top 20% of value-driving activities

  • Identify collaboration gaps, either internally or externally with partners, and design workflows that eliminate friction and redundant efforts or meetings

• Organization & Culture Design: Consult leadership on organizational and cultural design to ensure our talent is positioned for exceptional results

  • Lead talent and performance management efforts to ensure the talent bar for excellence remains consistent, in partnership with our HRBP

  • Ensure budget and headcount are aligned with the strategic roadmap and priorities and organized to accelerate delivery

  • Foster a culture of transparency, accountability, and innovation by translating core team values to tangible cultural norms and behaviors

  • Audit engagement, inclusion, enablement, and people leadership through associate survey results and empathy interviews, building initiatives to address associate concerns directly

• Leadership & Change Messaging: Develop high impact narratives that translate the long-term vision into inspiring, high-impact narratives for senior management, our team, and partners

  • Streamline messaging and channels, ensuring critical messages are cascaded clearly and consistently at every level

  • Implement a rigorous system for documenting, cascading, and auditing executive decisions and priorities

• Partner Relationships: As the primary PACE diplomat across the enterprise, build and maintain deep relationships across Design, Tech, and other BC&P teams to dismantle silos and ensure collaborative decision-making

• Special Projects: As necessary, lead moderate to large horizontal priorities or special projects, until they are mature enough to transition to permanent leads

What We’re Looking For…

• Ability to serve as a trusted advisor and "force multiplier" for the PACE leadership team by influencing the strategic agenda and removing distractions

• Proven ability to drive consensus across divergent stakeholders by leveraging problem-solving, relationship, and negotiation skills

• Systems-thinking approach to architecting operating routines and rituals that eliminate friction, reduce redundancy, and foster a culture of accountability and innovation

• Impeccable communication skills with the ability to translate long-term vision into high-impact narratives, streamlining messaging channels to ensure executive priorities are cascaded clearly at every level

• Demonstrated success in managing moderate-to-large horizontal projects, providing the strategic direction necessary to mature special projects before transitioning them to permanent leads, as needed

• Unimpeachable judgment and discretion when navigating highly sensitive organizational issues, talent management efforts, and confidential strategic roadmaps

• Comfort utilizing AI tools to enhance your work output and that of the team

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 2 years of experience in staff management and training

• At least 2 years of experience in organizational development and performance

• At least 2 years of experience in budget management

• At least 2 years of experience in project or process management

Preferred Qualifications

• Bachelor’s Degree in Business, Finance or Organizational Development

• At least 5 years of experience in staff management and training

• At least 5 years of experience in organizational development and performance

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $230,400 - $263,000 for Director, Chief of Staff

Richmond, VA: $209,500 - $239,100 for Director, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).