Business Manager - Consumer Identity

More than 100 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. That’s why we’re here—a bold team of digital entrepreneurs, analysts, designers, and engineers working to make a difference in people’s lives. 

As a Business Manager on the Consumer Identity team, you will have a pivotal role in shaping the strategy and direction for one of the most exciting areas in Technology today: Digital Identity. You'll be at the forefront of keeping our customers safe by assessing authentication strategies and tools, and leading efforts to adopt cutting edge capabilities that are disrupting the digital world of banking. 

This role provides an opportunity to take a data driven approach to analyze and identify potential threat vectors and vulnerabilities in Capital One’s risk assessment and authentication space, apply sound inquiry and judgment to convert the findings into valuable actionable insights, and present compelling recommendations to senior leadership and stakeholders.     

 Primary responsibilities for this position include:

• Data-driven analysis and insights generation on customer digital usage, for potential fraud-threat hunting 

• Establishing business case and presenting convincing recommendations to senior management and stakeholders 

• Clearly articulate and advocate target persona, customer benefit, and value of features across teams

• Own the end-to-end analytics agenda for Identity initiatives, machine learning use cases, and new products & experiences

• Shape our strategic areas of focus oriented around the OKRs framework (which you will also shape)

• Support leadership in developing white-space and innovative strategies by analyzing and sizing the opportunity, and building business cases and frameworks   

• Collaborate in talented & diverse cross-functional teams across Business Analyst, Data Analyst, Data Science, Product, Tech, and Design

• Build relationships to grow professionally; lead other team members to be great analysts, with future opportunities for either people management, or continuing on the high-value individual contributor path, as desired by the candidate  

We’re excited about you because you’ll bring:

• Investigative mindset and are naturally curious and stay on top of emerging digital trends and threats

• Excitement for extracting and analyzing large volumes of data, and generating valuable and action-oriented insights. Experience designing and executing complex analysis with SQL and/or Python, and in using Tableau or other data viz tools

• Comfort with ambiguity and enjoyment cutting through distractions to discern the core priorities and create structure where none exists  

• Strategic thinking and a desire to collaborate cross-functionally, to lead the way with sound business cases, and to help shape the agenda and strategy

• Strong communication skills with an ability to turn analysis into actionable insight – in decks, dashboards, or Slack messages, and influencing the priorities of peers and leadership

• Results-oriented mindset, deriving more energy from the value you create rather than the outputs you deliver

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. 

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in quantitative analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 

• 5+ years of experience in analysis 

• 2+ years of experience in financial services 

• 1+ year of experience in consulting 

• 1+ years of experience in data mining 

• 1+ years of experience in insights generation

• 1+ year of experience in digital product (mobile and web) analysis 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position