Business Manager, CI&I LOB Advisory

Overview

Business Manager, CI&I LOB Advisory

Summary:

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work.

External Affairs (EA) works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Policy Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

As part of EA, the Community Impact & Investment (CI&I) team uses an approach that focuses on innovation and opportunity to enable long term well being for our communities, customers, and associates. The CI&I team  creates impactful community outcomes and positions Capital One as the most strategically bold, innovative, and mission driven financial institution through:

• Fueling strategic community investments (e.g. grants, skills, loans)

• Delivering insights, advice and resources that inform Capital One’s products and services

• Activating the capabilities of “impact forward” associates

The Community Impact and Investment team supports Capital One through leading enterprise volunteerism, conducting market research, fostering community relationships, grant making, originating CDFI loans and partnering with and advising LOBs. 

The Opportunity and Role:

CI&I has executed a multiyear transformation to increasingly align business strategy and social impact and we are seeking a strategic and innovative Business Analysis Manager to help push that agenda forward. The LOB Advisory team and this role specifically will operate at the intersection between business and social impact as we seek to move toward achieving our company’s vision. We need a collaborative, hard-working, creative problem solver to proactively and effectively engage with stakeholders in EA and in the LOBs to support their efforts to ignite transformational change. Within this role, we anticipate two primary components of work:

Partnership with LOB on Delivery: through mechanisms like the Community Benefits Plan, LOBs have made commitments to deliver new products or enhancements to existing products or services that are aimed at delivering community value. 

Manage Pieces of the Analytical Agenda at the Intersection of Community and COF Products: leverage ongoing relationships with business units across Capital One and the latest knowledge on how to create better financial outcomes for customers and communities to frame up and lead deliver on analytical exercises to build and refine strategic intent

Partnership with the LOB will include managing a set of relationships across two different Capital One Line of Business teams, and will require support to design and deliver solutions to meet 3 or 4 of the ‘commitments’ documented in Capital One’s multiyear $265 billion Community Benefits Plan (CBP), which will make significant financial and programmatic investments across the nation to address critical economic priorities. The CBP aims to expand economic opportunity for underserved consumers, including those in low- and moderate-income (LMI) neighborhoods, rural areas, and communities of color. It will also support increased access to best-in-class products and services for unbanked or underbanked consumers as well as consumers across the credit spectrum and expand access to capital and opportunity. Examples of those commitments include:

• Ventures Lending: CI&I will partner with Business Card & Payments to launch, pilot, and grow Ventures Lending, a mission-based credit card and suite of wraparound services focused on closing gaps in equity and opportunity targeted to traditionally underrepresented small businesses 

• Small Dollar Loans: CI&I will partner with Retail Bank to define and shape the product, in collaboration with Retail Bank, CDFIs and credit unions, to launch and bring to market new small-dollar loan products to consumers

• Savings Builder: CI&I will partner with Retail Bank on data-driven design and launch of new services and features, including new Savings Builder features that can be used with our flagship 360 Savings product; including digitally-enabled savings goals and auto-saving tools and maintain EA awareness of the product journey and outcomes

We want you if you are: 

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• A Conceptual Thinker with a strong quantitative orientation who appreciates that social impact is inherently complex so it requires an understanding of lived experience in addition to academic expertise.

• Wired for Collaboration and Connection: You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You love the chance to share your perspective, to hear the perspectives of others, and to figure out how teams can collaborate.

• Customer Focused. You care about doing what’s best (not what’s easiest) for the community and for Capital one’s associates and business. You don’t shy away from hard conversations or nuanced decision making because you know the best outcomes often go hand in hand with tough decisions.

• Intellectually Curious, with a strong Point of View. You ask why, you explore, you’re comfortable with ambiguity, you’re hungry to learn and a seeker of new challenges. You use this curiosity to  develop and then refine, and refine, and refine your POVs.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals. 

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)  

• At least 2 years of experience in analysis 

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering 

• 5+ years of experience in analysis 

• 2+ years of experience in financial services 

• 1+ year of experience in consulting 

• 2+ years of experience in people management 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $158,400 - $180,800 for Business Manager

New York, NY: $172,800 - $197,200 for Business Manager

Richmond, VA: $144,000 - $164,400 for Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).