Associate, Volunteerism Reporting & Customer Support - CI&I

Overview

Associate, Volunteerism Reporting & Customer Support - CI&I

Community Impact and Investment is in the midst of a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One’s volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We’re seeking an Associate to join our Associate Activation team. The Activation team is charged with fostering a culture of service and volunteerism across the enterprise by building, testing and deploying services to empower our “impact forward” associate base to engage with the community. This is a team of changemakers who seek to empower our associate base to give back by meeting our associates where they are, and delivering the programming and tools they need to easily mobilize their interests, talents and skills in the community. 

In this role, you’ll be expected to demonstrate proficiency in three key areas:

Harness and Leverage Data to Inform Decision Making

• You’ll harness the volunteer data we have available to us through our internal databases, surveys, and regulatory reporting to inform our associate enablement strategy. 

• You’ll leverage Tableau to consolidate and transform our data into intuitive and easy to use tools that will help us better understand the needs of our internal and external communities.

• You’ll use data to monitor and forecast volunteer engagement to track our progress against regulatory engagement targets.

Mobilizing our Associates with a Business Mindset

• You will leverage a community of “Community Champions” to drive associate engagement by ensuring they’re enabled with the data, resources, and best practices to amplify Capital One’s culture of volunteerism. 

• You’ll capture and report volunteerism metrics to monitor and inform associate engagement in the community, including which engagements are qualified to meet our regulatory requirements, how our teams and LOBs are reaching volunteerism goals.

Build Repeatable Processes and Resources That Meet Customer Needs

• You’ll help iterate, improve, and scale our associate engagement model to cultivate efficient and effective processes to meet the support needs of associate volunteers across the enterprise.

• Partner closely with stakeholders to ensure their needs are understood and met through repeatable and sustainable processes. 

• You’ll help develop and deliver tools, collateral, and best practices to reinforce a self-service model “Center of Excellence” for hyper-local engagement by associates across the company (ex:  guidance on non-exempt volunteer processes/approvals, how to search for or organize local opportunities, how to record personal volunteerism, etc.)

Test, Learn, and Scale

• You’ll report KPIs for your tools, programs and interaction models and will be responsible for measuring and tracking those measures, with an eye to adjusting and refining your strategy as the data dictates.

• You’ll relentlessly seek perspectives from the field to identify opportunities to automate, streamline, and document your work to build the capacity of our team, our partners, and associate volunteers.
  

We want you if you are: 

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You’re obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams 

• Customer Focused. You care about doing what’s best for the community and for Capital one’s associates. You don’t shy away from hard conversations or nuanced decision making because you know the best outcomes often go hand in hand with tough decisions. For the sake of the associate experience, you are comfortable holding your partners and your own team accountable for results.

• Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed. 

• Enablement is your middle name. You are passionate about building tools that enable others, because you get energized by seeing those around you enabled to do their best work.

• Innovator at Heart: You're a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around your own roadblocks and you remove obstacles for your team to stay focused on enterprise goals.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience working in a for-profit company

• At least 1 year of experience in program management, project management, or a combination of the two

• At least 1 year of experience of creating and maintaining Tableau workbooks 

Preferred Qualifications:

• Experience in volunteerism, talent engagement and morale experience

• Community organizing, nonprofit, or political experience

• At least 2 years of creating & maintaining Tableau workbooks for shared use or certified in Tableau

• At least 2 years of experience working for a for-profit company

• At least 2 years of experience in program management, project management, or a combination of the two

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $81,700 - $93,300 for Project Manager

Richmond, VA: $74,200 - $84,700 for Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).