Assistant Relationship Manager- Chicago

Do you have an eye for detail and would enjoy working behind the scenes in a fast paced Auto Finance Division? Speed, accuracy, and finesse can help boost your performance as an Assistant Relationship Manager. The Assistant Relationship Manager in the Auto Finance Division provides support to both operations and sales. You will review, verify, and process loan documentation to assist Capital One customers, and provide our Dealer Customers with a Brand Defining Funding Experience. You will work through a blend of Inbound and Outbound phone calls to gather and verify loan information with customers and other business partners in order to process loan funding, payments, underwriting, and change of ownership. Expect to work in a fun, fast paced environment, where monthly goals are recognized and encouraged.

Ability to work a Monday through Saturday schedule, ranging in hours from 8 am to 8 pm, with potential opportunity to update shifts after 1 year in tenure as well as the ability to work overtime.

A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.

General Responsibilities:

• Act as a Funding coordinator between Capital One and our dealership customer. 

• Cultivate positive relationships with our dealerships.

• Gather and verify loan documentation, which could include a blend of Inbound/ Outbound phone calls with customers and business partners.

• Identify, document, and correct identified errors with loan documentation and loan process and programs

• Educate Dealer Customers on Capital One Auto Finance’s policies and procedures.

• Collaborate with teammates cross-departmentally to solve problems.

Basic Qualifications:

• High School Diploma, GED or Equivalent certification

Preferred Qualifications:

• Associate’s Degree

• At least 2 years of Sales or Customer Service Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.