WSS Process Coordinator

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

WSS Process Coordinator

Summary: 

• To support Capital One Philippines and US Card internal sites in managing various administrative duties in the Workforce Management Scheduling system ensuring accuracy in associates’ schedules and in execution of scheduling and absence management solutions.

General Responsibilities:

• Administrative responsibilities

  • Plots pre-planned off phone activities in the Workforce Management Scheduling system for Capital One Philippines and US Card internal domestic sites to make these information schedules available to the Scheduling and Operations team

  • Administers corrections on associate’s schedules based on Fair Labor Standards Act (FLSA) exception report by regularly checking incoming FLSA schedule correction request from various sources through the Workforce mailbox

• Audit and Control

  • Processes requests aligned with the Workforce Management Standard Operating Procedures and compliant with the FLSA, unless otherwise instructed by duly authorized parties

  • Report generation - utilizes appropriate reference files in accessing information; Maintains and monitors department-wide reports and adheres to turnaround time of report outputs in servicing agreements

  • Escalation of schedule adjustments - communicates exceptions and /or recommends schedule adjustments to scheduling team

• May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations

• Other job-related duties that may be assigned from time to time

Basic Qualifications:

• Educational Background: At least 2 years of college

• Professional Experience: None

• Skills Required: 

  • Functional knowledge of MS Excel; Preferably with familiarity of basic work force tools, work force analysis, and HTML

• Amenable to Work in Alabang

• Open to Hybrid Setup and Nigh Shift Schedule

Preferred Qualifications:

• Preferably with familiarity of basic Workforce tools

• Strong interpersonal skills to address requirements of internal customers

• Ability to organize and monitor information

• Ability to innovate / identify opportunity areas for process improvement

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).