A possible career journey at Capital One:
- Coordinator
- Senior Coordinator
- Principal Coordinator
- Associate
- Senior Associate
- Principal Associate
- Manager
- Senior Manager
- Director
- Senior Director
- VP
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Category Operations -
Experience Rep/Call Center/Production -
Primary Address Muntinlupa City, National Capital Region (Manila)
Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Sr. Operations RepresentativeResponsibilities:
- Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
technical support, and assist customers with other account-related concerns
Qualifications:
- At least high school level
- Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
- Fluent in English and excellent conversational skills
- Preferably with Financial or Fraud Background
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
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Step 1 Apply
It only takes a few minutes to complete our application and assessment.
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Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
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Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
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Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
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Healthy Body, Healthy Mind
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Save Money, Make Money
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Time, Family and Advice
Career Journey
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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