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R241069 Posted 04/27/2026

Sr. Coordinator - Enterprise Payments - Items Processing

City of Muntinglupa, Philippines
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  • Category Operations
  • Experience Sr. Coordinator
  • Primary Address Muntinlupa City, National Capital Region (Manila)

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Coordinator - Enterprise Payments - Items Processing

Summary: 

ItemsProcessing:

Ensure that the day-to-day checkprocessingis completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the dailyprocessingof checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, itemsprocessingand meeting regulatory requirements daily.

Work Set up:Hybrid ; Night Shift

General Responsibilities : 

ItemsProcessing

  • Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files 

  • Review deposited checks to verify negotiability, accuracy and completeness.  

  • Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information

  • Responsible forapprovalof customer and bank adjustment transactions

  • Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary

  • Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work

  • Manage and respond to inquiries from various banks and other stakeholders 

  • Other job-related duties that may be assigned from time to time

Basic Qualifications: 

  • Two (2) years college level education or equivalent bank work experience

  • At least 1 year experience with Microsoft Office or Google Suite

  • Strong attention to detail and with good judgment

  • At least 2 years of customer service or banking experience

  • Ability to manage and prioritize tasks to meet deadlines

  • Proficient verbal and written communication skills, with the ability to collaborate effectively with peers

  • Amenable to work in Alabang

Preferred Qualifications: 

  • Minimum of two (2) years experience handling financial accounts

  • Experience in Level 2 or moderately complex check paymentprocessing

  • Ability to work autonomously with minimal supervision

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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  • Operations, City of Muntinglupa, Calabarzon, PhilippinesRemove
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