Sr. Associate, Data Process Manager

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Associate, Data Process Manager

As a Data Process Manager, Sr. Associate, you will partner with Data Analysts in delivering flawlessly executed processes and data reports that improve business efficiency and drive results. You will work collaboratively with Data Analysis Leads, Tech teams and other Stakeholders as needed on tasks using a range of data sources and analytic tools to support critical business initiatives. You will partner with Operations Managers and leaders to track key metrics and support day-to-day management of business needs. You will manage and monitor processes to ensure they are followed correctly and contribute to ongoing process refinement.

Responsibilities of this role may include:

• Create new report/dashboards as well as deploying enhancements to existing reports/dashboards
• Create basic data scripts
• Assist with data ecosystem and infrastructure enhancements
• Perform and administrate release management
• Manage reports and dashboards for Leaders/Stakeholders to track key metrics and support day to day management of the business
• Modify data scripts necessitated by changes in upstream/downstream environments
• Run and manage existing data production jobs while providing quality oversight on timely and accurate delivery
• Contribute towards User Acceptance Testing for new data sources
• Run the data product Governance process for the team
• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.

Basic Qualifications:

• At least 1 year experience in SQL programming and Visualization
• At least 1 year of experience in Process management or Project management
• Bachelor's Degree
• Willing to work in a night shift schedule for the first 90 days and mid shift onwards
• Willing to work onsite for the first 90 days and work at home onwards
• Willing to work in Alabang

Preferred Qualifications:

• 2+ years of experience in SQL programming, Visualization, or SQL
• 2+ years of experience in Process management or Project management

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).