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R222094
Posted 08/07/2025
Pr. Coordinator, New Hire Support
City of Muntinglupa, Philippines
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Category Process and Project Management -
Experience Principal Coordinator -
Primary Address Muntinlupa City, National Capital Region (Manila)
Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Pr. Coordinator, New Hire SupportSummary:
In this position, the New Hire Support will partner with Operations Leadership to help develop associates, provide performance insights, lead team meetings, and support new hire initiatives. They will support associates by assisting with complex account questions, coaching and driving process improvements when warranted.
General Responsibilities:
Perform audits to validate quality, accuracy and effectiveness of the work completed by new hire associates from Nesting to Early Production
Coach associates on quality and metrics applicable to Operations (productivity, efficiency, effectiveness, policy, and department procedures)
Be a key supporter of associates by answering questions, helping to remove barriers that impede their performance and sharing of performance-related trends
Effectively communicate associate performance, business losses, and other key concerns to leadership, team, and various stakeholders, verbally and in writing
Maintain the ability to be agile in learning various work types, metrics and support multiple teams as needed
Be knowledgeable about Operations processes/procedures, reporting and have the ability to troubleshoot and resolve issues that associates may face
Be a key supporter in facilitating training or nesting to upskill associates
Lean in to support broader department initiatives that help drive process improvements, elevate pain points, improve associate engagement, or projects that continue to push the business forward
Basic Qualifications:
At least 2 years of college or with equivalent work experience
At least 1 year customer service experience or any equivalent work experience
Communication skills in delivering appropriate, direct, and straightforward information; Appropriately tailors written and verbal communications
Customer orientation in understanding and listening to customer concerns
Problem solving skills in recommending solutions to address customer needs and expectations
Computer-literate
Strong attention to detail and good judgment
Requires ability to handle difficult calls and sensitive information
Team-player
Preferred Qualifications:
Educational Background: College Level
Candidates will need to be able to influence and communicate effectively with all levels within the business and display strong analytical and critical thinking skills.
They should have a passion for motivating and elevating others to perform to the best of their ability, fostering an environment which encourages self discovery and growth.
Has a high level of subject matter expertise to coach associates effectively
Prefered subject matter expertise to coach associates product experience in FDO, Cure, Retail Bank Voice, and Servicing
Eligibility Criteria for IJP:
- Associate must have a recent rating of at least a “Strong” or above
- Associate’s current time in position, as noted on Workday is greater than or equal to 6 months
- Associate is not actively on any type of a Performance Improvement Plan (PIP)
- Associate must not have any written warning corrective action and up in any stage of the application process
- Associate must meet all minimum requirements and Basic Qualifications (BQs) of the job, as outlined in the internal job posting
NOTES:
- Work Set up: B&M
- Work Schedule: To follow the HOOP of assigned queue
- Requisition open under local terms
- Candidate must have appropriate paperwork to work in the Philippines
- Completion of internal questionnaire is required to proceed
- Don't forget to upload your resume in Workday before submitting your application. Incomplete application may delay in processing
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Step 1 Apply
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Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
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Step 3 Interview(s)
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Step 4 Decision
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How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
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Save Money, Make Money
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Time, Family and Advice
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