Manager, Process Management

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Manager, Process Management

Summary: 

• This role will be dedicated to overseeing the review of merchant terms, ensuring alignment with compliance policies, and supporting operational workflows related to advertiser onboarding. The role addresses a high-priority compliance need and plays a critical part in risk mitigation as Shopping expands its merchant operations.  

• The position will begin as an individual contributor, but has a clear developmental path to expand into a team leadership role over time based on business needs and demonstrated performance. Additionally, responsibilities may evolve as Capital One Shopping’s operational and compliance needs change, and new workstreams or tools are introduced.

General Responsibilities:

• Conduct timely and thorough reviews of merchant terms, including new agreements and amendments, to ensure compliance with internal policies and risk standards

• Monitor and maintain internal trackers and documentation related to merchant onboarding and terms review 

• Identify and escalate discrepancies, non-standard terms, or areas of compliance risk in coordination with Legal, Compliance, and Shopping leadership

• Support vetting of new advertiser candidates for terms-related risks, policy violations, or operational inconsistencies

• Collaborate with US-based business and legal stakeholders to continuously refine processes and decision criteria

• Help develop scalable workflows, documentation standards, and potentially automation readiness for future process optimization

• Contribute to the refinement of intake, SLAs, and governance protocols related to contract oversight

• May assist in related operational or compliance-adjacent tasks within the Advertiser Operations function as capacity allows

• May be assigned / rotated across other related sub-functions including but not limited to sub-functions within Shared Services 

• All other job-related duties that may be assigned from time to time 

Basic Qualifications:

• Bachelor’s degree in Business, Risk Management, Legal Studies, or a related field

• 3 years of experience in risk, compliance, operations, or contract governance

• Strong familiarity with legal or compliance workflows, internal controls, and documentation standards

• Candidate must be willing to work in the night shift and in a hybrid work set up

• Candidate must be willing to work in Alabang

Skills Required:

• Exceptional attention to detail: Able to spot inconsistencies, ambiguous phrasing, or compliance red flags across a wide range of contract formats

• Advanced reading comprehension: Able to understand, interpret, and analyze commercial contract language across varying styles and levels of complexity

• Clear and professional written communication: Capable of documenting decisions, escalation notes, and process updates with clarity and precision

• Operational judgment: Confident making recommendations under uncertainty, applying both policy knowledge and business context

• Cross-functional collaboration: Comfortable working with legal, compliance, and operations stakeholders across multiple time zones

• Document and contract review experience: Familiarity with standard contracting terms, redlines, and vendor onboarding documentation

Preferred Qualifications:

• 7–8 years of experience in risk, compliance, operations, or contract governance

• Compliance orientation: Awareness of how operational decisions interact with risk, legal standards, and audit traceability

• Experience supporting cross-border teams or U.S.-based counterparts

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).