HR Coordinator (Help Center)

Overview

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

HR Coordinator (Help Center)

Summary:

To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center

General Responsibilities:

● HR Help Center:

• Process associate’s concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations’ Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
• Maintains the 201 personnel files
• Distributes HR documents to associates, as requested
• Acts as front-facing HR resource to associates for other HR admin requirements

■ Special Projects: Provide logistics/administrative assistance in department or organizationwide programs/events

■ People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.

■ May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR

■ Other job-related duties that may be assigned from time to time.

Basic Qualifications:

■ Educational Background: at least high school graduate

■ Skills Required:

• Good oral and written communication skills for business correspondences;
• Analytical skills;
• Customer focused
• Contact Center Experience 
• Reporting skills
• Shared Services experience
• Has experience in utilizing Workday & Ticketing Tools

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).