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R241051
Posted 04/23/2026
Associate, Process Excellence
City of Muntinglupa, Philippines
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Category Process and Project Management -
Experience Associate -
Primary Address Muntinlupa City, National Capital Region (Manila)
Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Associate, Process ExcellenceSummary
- To keep C1PH sustainably well-managed, the Associate will assist in working with the process owners and managers to optimize processes, design effective business controls, and help create an environment that promotes excellence. This will require good understanding of business objectives, collaboration with cross-functional teams, and application of process improvement and change management skills. The Associate will develop rapport with others and recognize their concerns, build and maintain long-term associations based on trust.
- Process Simplification / Improvement
- Assist local process improvements using methodologies such as Lean, Six Sigma or Agile, whichever is appropriate for a particular improvement opportunity
- Assist/create process design and documents user stories, process risks, business requirements and specifications for process automation
- Help the process owner in designing effective and efficient processes
- Help the process owner in the identification and prioritization of improvement opportunities
- Help the process owner in the identification of opportunities that expose and mitigate risk
- Process Management
- Ensure projects, initiatives, and processes are in conformance with the organizations established policies and procedures
- Help train process owner and specialist on process management and continuous improvement
- Act as contact person to maintain and support internal trackers and documentations
- Monitor all process improvements in the assigned project/s and escalate to the Department Manager any challenges that need management intervention
- All other job-related duties that may be assigned from time to time
Basic Qualifications
- Bachelor's degree in Engineering, Business, Commerce, Science, or any other relevant field
- At least 1 year of experience in a software testing, and/or in an automation role
- At least 1 year of experience in designing, managing, controlling, and optimizing processes
- Amenable to working in a Hybrid Setup
- Open to working in Alabang
- Open to Night Shift schedule
Skills Required:
- Proven analytical and problem-solving skills
- Excellent verbal and written communication skills
- Self-directed, independent and can work with minimal supervision
- Solid organizational skills including attention to details and time management skills
- Aptitude to learn new things or new technologies and be inquisitive
Preferred Qualifications
- Basic understanding of Business Process Management, Process Improvement, Project Management and Change Management
- Basic understanding of Software Testing Life Cycle (STLC)
- Basic understanding of Lean & Six Sigma methodologies
- Basic understanding of an Agile workplace environment
- At least knowledgeable in web-based solutions or software development tools (e.g. HTML, CSS3, JavaScript, .NET, or SQL)
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
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Step 1 Apply
It only takes a few minutes to complete our application and assessment.
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Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
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Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
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Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
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