Senior Manager, Product Manager, Generative AI Hosting

Overview

Senior Manager, Product Manager, Generative AI Hosting

At Capital One, we’re changing banking for good. We’re on a mission to reimagine banking–making it simpler, more accessible, and deeply personalized. We believe that transformative technology, like Generative AI, can help us better serve our customers and democratize access to financial tools and resources. As part of our Enterprise Generative AI Platform team, you will help lead that transformation.

We’re looking for a visionary and technically fluent Product Manager to own the strategy, roadmap, and execution of our Foundation Model Hosting platform, the critical infrastructure layer that enables fast, performant, and scalable access to LLMs and foundation models for developers at Capital One. You will work closely with engineering, AI research, and platform teams to build highly optimized compute products that power GenAI workloads across Capital One. This role is central to enabling other teams to reliably access inference and serve intelligent applications at scale.

In this role as a Product Manager on the Enterprise Generative AI Platform product team, you’ll be instrumental in driving the development and adoption of cutting-edge AI capabilities across the enterprise. You will collaborate closely with engineering, research, and business teams, acting as the voice of both customers and internal stakeholders. Your leadership will empower teams to build innovative, scalable solutions while navigating strategic, technical, and regulatory considerations. 

The ideal candidate for this role is passionate about AI technology and deeply empathizes with customer needs. They are comfortable in conversation with stakeholders ranging from technical customers to senior leadership. 

• Customer’s Spokesperson

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital One’s mission.

  • Scope and prioritize activities based on business and customer impact

• Business Focused 

  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

  • Create buy-in for the product vision both internally and with key external partners

  • Act as a product evangelist to build awareness and understanding

• Human Centered 

  • You'll breakdown business needs into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

• Technology Driven 

  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

• Transformational Teamwork

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Specific responsibilities include, but are not limited to:

• Develop and communicate the product vision for the AI Foundation Model Gateway.

• Prioritize the product backlog to maximize business and customer outcomes.

• Incorporate design thinking and analytics to inform product design.

• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.

• Serve as the connection between customers, Capital One’s mission, and your team.

We want you if you are:

• A strategic product thinker who thrives on solving complex platform problems for technical users.

• Understand the needs of AI application developers, ML engineers, and AI researchers.

• Have experience building developer platforms, ML infrastructure, cloud-native compute, or high-scale API services. 

• Comfortable engaging with engineering teams on topics like performance, security, and system design, even if you’re not writing code.

• Adaptable, curious, and can quickly ramp up on emerging technologies like LLMs, generative AI infrastructure, and related advancements.

• Experienced working in an Agile environment.

• Have excellent oral and written communication skills.

• Highly collaborative and have the ability to influence and lead.

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

• 5+ years of product management experience in developer tools, AI or cloud infrastructure, or AI & ML products.

• Demonstrated success launching AI & ML-powered platforms or services.

• Strong working knowledge of Generative AI technologies (including LLMs), model serving and inference, and model development lifecycles.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $193,000 - $220,300 for Sr. Mgr, Product Management

Chicago, IL: $175,500 - $200,300 for Sr. Mgr, Product Management

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management

New York, NY: $210,500 - $240,300 for Sr. Mgr, Product Management

Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).