Manager, Process Management -Chief of Staff

Overview

Manager, Process Management -Chief of Staff

Do you have a passion for technology, influencing at all levels, and leading strategic change for the better?  If so, we have an exciting opportunity as a Chief of Staff at Capital One. Our team is fast paced and composed of motivated professionals who love helping people and teams get things done. We are seeking a person who is highly organized and results-focused who will enable continued delivery on some of our technology organization’s top priorities. The ideal candidate will have experience with strategic delivery, problem solving, critical thinking, team engagement, and exceptional written and verbal communication skills.  

The Finance Tech Chief of Staff office provides the essential support for our leaders who are responsible for developing, implementing, and sustaining the strategic technology support for all key domains across the organization.  In this role, you will also apply your problem solving, analytical, risk management, and program and process management skills to support technology teams and stakeholders with initiatives that will drive transformational change as we seek to build a world class technology organization.   

What You’ll Do: 

• Lead and support activities related to financial management, budget analysis, and reporting including labor and vendor management

• Quickly put structure in place to manage work in a dynamic and complex environment

• Interact and communicate with key stakeholders at all levels across the division and company to manage, inform and influence outcomes

• Develop, execute, and validate processes that will drive budget, labor and operational excellence

• Facilitate and support budget and vendor oversight and related processes, providing thought leadership to help identify improvements for budget and vendor performance management  in support of departmental objectives

• Lead and manage multiple activities related to our workforce strategy, associate and NAL (non-associate labor) headcount management, vendor analysis, etc.

• Design and produce metrics to measure efficiency and effectiveness to be adopted and utilized across the organization

• Create executive reporting that  provides transparency into budget and staffing, enabling efficient and proactive responses

• Drive process improvements aligned with desired outcomes that clear the way for all customers

• Forge relationships with key stakeholders to ensure delivery of deadlines and collaborate on adjustments as needed

• Interpret business requirements and ensure appropriate planning is in place to produce deliverables that exceed expectations 

• Partner with project customers to provide tactical thought partnership to effectively drive project delivery

• Leverage problem solving skills to resolve and escalate issues, ensuring project plans deliver on time, in scope, and on budget 

• React seamlessly to change in priorities and delivery focus

Basic Qualifications:

• At least 3 years of experience with Process Management or Project Management

• At least 2 years of experience with budget analysis and budget management  

• At least 2 years of experience preparing presentations for technology leadership and business stakeholders

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 4+ years of experience in Process Management

• 4+ years of experience in Project Management

• 4+ years of experience creating presentations for technology leadership and business stakeholders

• 2+ years of experience with Google Suite

• Excellent communication and partnership skills

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Cambridge, MA: $126,700 - $144,600 for Manager, Process Management

McLean, VA: $126,700 - $144,600 for Manager, Process Management

Richmond, VA: $115,200 - $131,500 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).