Manager, Workplace Services

Overview

Voyager (94001), India, Bangalore, Karnātaka

Manager, Workplace Services

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans,Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts.

Capital One India is looking for an experienced General Manager, Operations. Our work environment is fast paced, collaborative, and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills, and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments.

Capital One India prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

Specific responsibilities include, but are not limited to:

• Lead facility management partnering closely with the team and third party vendors / sub vendors employed with Capital One India

• Manage associate experience across the facilities and services while demonstrating care and forward lean

• Manage end to end project execution of the office buildouts and refurbishments within the stipulated timeline.

• Responsible for asset management, procurement, third party monitoring, business continuity planning and corporate security

• Perform required test and controls for managing risks across WPS and IT and ensure appropriate reporting to the leadership

• Setup and monitor policies and procedures for IT support including Laptops / Macbooks /AV systems / Printers / iPhones / Server room and related themes

• Leverage technical knowledge to manage and mentor the team responsible for troubleshooting Windows/Mac systems, managing tickets, IT support and maintenance

• Lead the coordination with vendors for support and services

• Ensure regulatory compliance and well managed practices and manage the audits across both the functions independently

• Manage Corporate Security ensuring a safe and secure workspace for all associates.

What are we looking for?

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by rigor and a strong quantitative orientation

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: Display an intense focus on achieving both short and long term goals. She/he should be able to drive and execute an agenda in an uncertain and fluid environment

• Teamwork: Excellent interpersonal skills and the ability to interact with individuals at all levels of the organization.

• Others: Excellent time management skills and understanding of the urgency of matter related to the task. Strong judgment and emotional intelligence are essential for this position

• Successful track record of thriving in a fast paced, entrepreneurial, and dynamic environment.

Basic Qualifications:

• Bachelor’s degree

• At least 5 years of leading workplace initiatives and teams.

Preferred Qualifications:

• Master’s degree

• 10+ years of leading workplace initiatives and leading facility management.

• Experience working on Google suite.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).