Director, External Communications

Overview

Voyager (94001), India, Bangalore, Karnātaka

Director, External Communications

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting more than 100 million customers. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change.

At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

As Director, External Communications for India, you will be responsible for leading and driving effective and engaging communications strategies around our business and technology story for external audiences, particularly potential candidates, and building a powerful employer brand in India.  You’ll manage high-impact programs, collaborate with cross-functional teams, and work with internal and external partners to deliver creative and effective communication strategies.

This position requires exceptional leadership, judgment, teamwork, and results focus. An open mind and a passion for finding creative new ways to solve problems and deliver results are essential to the success of this role. 

Our ideal teammate is:

• Inspired to be a transformational change agent

• Obsessed with creating an inviting, integrated and engaging experience for our associates

• A storyteller who uses their communications strength to inspire and move others

• Passionate about leading and inspiring direct and cross-functional teams

• Able to manage multiple, complex priorities and projects simultaneously

• A creative problem solver

• Digitally fluent and skilled in leveraging media platforms for audience engagement
  
  

Responsibilities:

• Develop and lead an integrated external communications and employer brand strategy for Capital One India, aligned with global goals

• Strengthen brand reputation across media, technology, and talent ecosystems through compelling storytelling, events, and digital engagement

• Establish a detailed annual plan & lead a tech events strategy and team to build Capital One’s reputation as a technology leader and employer of choice for top tech talent

• Partner cross-functionally with technology, HR, marketing, and internal communications teams to implement a range of strategies and creative solutions to reach key target audiences, ensure consistency and alignment

• Apply user-experience design methodologies to create breakthrough, integrated experiences for internal and external audiences our associates

• Lead creative and data-driven campaigns that advance our external presence, engage audiences and showcase our technology impact and culture of innovation

• Lead external communications and projects, while collaborating with internal communications partners to ensure an integrated approach

• Lead media relations, external tech events, and thought leadership programs to position Capital One as an employer of choice for top tech talent

• Inspire and lead teams and agency partners to deliver innovative, high-impact communications programs

• Integrate with external marketing, internal communications, technology events, and community activities to support the external technology narrative

• Establish clear metrics to track brand visibility, engagement, and business impact
  
  

Basic Qualifications:

• Bachelor's degree or military experience

• At least 15 years of experience leading public relations strategy or at least 15 years of experience leading communications strategy or at least 15 years of experience leading external communications and marketing for organizations
  
  

Preferred Qualifications:

• Master of Business Administration, Master’s in Marketing, or Master’s in Communication

• 18+ years of Public Relations or Internal Communications leadership experience, preferably in the technology industry

• 10+ years of supervisory experience

• A passionate and imaginative communicator with a strategic mindset

• Proven experience in driving communications for technology, innovation, or employer brand narratives

• Strong leadership, collaboration, and storytelling skills — both verbally and visually

• Demonstrated ability to navigate complex, matrixed organizations and manage multiple stakeholders

• Expertise using digital and social platforms to amplify brand reach and engagement

• Strong writing, editing, and creative strategy skills
  
  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).