Sr Associate, Process Manager (Small Business Bank, Deposit Operations)

Overview

Center 1 (19052), United States of America, McLean, Virginia

Sr Associate, Process Manager (Small Business Bank, Deposit Operations)

As a Sr. Process Manager within the Strategy, Marketing and Deposits Analytics team, you will be asked to manage and support several key processes that directly support the growth and expansion of our national, digitally-focused deposits business. You will be part of a smart, talented team responsible for strategy, pricing, and policy-setting for our Checking and Savings products and features offered to mass market small business customers.  

In this position, you will play a key role in delivering processes that impact the company’s bottom line and manage business risk, contributing immediately to strengthen process management and employ best practices.  You will be expected to drive process efficiency while also maintaining a clear focus on being well managed. We are seeking a dedicated and disciplined process professional who excels in a team environment. This person will have incredible attention to detail, excellent communication skills, and have the ability to adapt to change quickly.  The ability to influence will also be critical as you will work with key leaders and stakeholders across teams in Small Business Bank, Retail, and Risk.  

General Responsibilities:

• Oversight of multiple processes with efficient, effective and timely delivery.

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.

• Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps/opportunities and mapping solutions.

• Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.

• Define, establish, and manage process controls in partnership with Risk 

• Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identifying/involving the right stakeholders to correct breakdowns.

• Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership.

The person will:

• Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage their work

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands

• Display strong communication and collaboration skills

• Display strong problem solving and influencing skills

• Have a clear focus on driving results and meeting deadlines

Basic Qualifications:

• At least 1 year of Process Management experience

• At least 1 year of banking experience

Preferred Qualifications:

• Bachelor’s Degree

• 1+ years of experience with Python

• 1+ years of experience in Google Workspace (Sheets, Docs, Slides)

• 1+ year of experience in Small Business Banking

• 1+ year of experience working with Small Business Deposit Products

• 3+ years of Process Management experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $87,300 - $99,600 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).