Manager - Interview Strategy & Logistics

Overview

Manager - Interview Strategy & Logistics

Capital One’s interview Strategy & Logistics (ISL) team is a critical service provider for Talent Acquisition (TA) and their goal of attracting top talent to change banking for good. ISL focuses on delivering a great candidate experience, providing trusted interview reads for hiring managers, and engaging our interviewers. We’re looking for a dynamic and strategic team leader to continue building on momentum to implement high-impact changes in TA.

As an ISL Manager, you will lead and develop a team that delivers logistical requirements for candidate interviews, including facilitation and scheduling across the enterprise. You'll leverage data and insights to drive the strategy for interviewer supply and demand planning and quarterly interview scheduling, and will monitor progress, emerging needs, and risks. This role is key to ensuring operational excellence and achieving business goals, while providing best-in-class customer experiences to our recruiting partners, business partners, and candidates.

General Responsibilities:

• Influencing across multiple cross-functional teams, client organizations while collaborating on solutions that achieve shared results

• Create, monitor and analyze data that drive improvements, and enhance value

• Serve as an Interview Strategy and Logistics Subject Matter Expert for internal and external teams and stakeholders

• Communicate effectively with diverse groups and collaborate/influence partners at various levels

• Deliver people-focused initiatives and strategies that maintain high levels of team and individual morale through change and development

• Drive individual, team and department efficiency and productivity through effective operational, people, and performance management practices

• Coach team in the resolution of problems, develop training and utilize external networks and resources appropriately to grow talent and skills  

• Deliver staffing and budget management practices that ensure consistent capacity alignment and service level delivery

Additional desired skills and capabilities:

• Strong collaboration, teamwork, and interpersonal skills

• Highly motivated, proactive, flexible, and results-oriented

• Possess the confidence and poise to influence various internal and senior stakeholders

• Embrace a Product mindset (e.g., data-driven, outcome- and customer-focused, tech savvy, strong business acumen, bias towards action)

• Strong verbal/ written communication (e.g., active listening, leader presentations)

• Strong analytical skills (e.g., strategically & creatively solve problems through frameworks & data)

• High integrity to deal with confidential and sensitive topics
  

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of People Management experience

• At least 3 years of Human Resources or Business experience

Preferred Qualifications:

• Bachelor’s Degree

• 5+ years of People Management experience

• 1+ year of experience in Process Management

• 1+ year of work experience in interview scheduling management or interviewer supply management

• 1+ year of data analysis experience conducting analyses to translate metrics, research, and trends into strategy

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $126,700 - $144,600 for HR Specialist

Richmond, VA: $115,200 - $131,500 for HR Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).