When you join one of the many Customer Care teams at Capital One, you’ll be on the front lines, making sure our customers receive a level of service and care that sets Capital One apart. Whether helping them finance a car, navigate our products and services, or simply answering questions about their account, you’ll be who our customers turn to for help. Plus, at many of our offices, you can participate in our Work-From-Home Program, taking calls and making a difference from the comfort and convenience of your own house!
Compassion for customers
Most times, there simply aren’t one-size-fits-all answers. You’ll get to know your customers through genuine conversation, so you can be their biggest advocate and offer them realistic solutions. Empathy and a genuine desire to help are what makes our customer care associates special.
Room for career growth
With ongoing training and ambassador programs to develop knowledge across different teams, there are countless ways for you to grow your career and explore different parts of the company.
More than just teammates, your co-workers will feel like family. You’ll share what you’ve learned, get tips from others, and be surrounded by a support system to help you grow both as an individual and an associate.
Monica Executive Response Coordinator
“I love helping people and making a difference. My current role at Capital One allows me the ability to go above and beyond when addressing customer concerns.”
Torrey Call Center Floor Supervisor
“The culture here is so diverse which is a great thing. Plus, things are constantly changing so the room to grow and achieve more is right at your fingertips.”
Shelly Sr. Recovery Coordinator
“What I enjoy most about Capital One is the fact that we get to know our customers. We’re able to have genuine conversations with them and not have to talk to them based on a script. I love being able to help and give them options when they may have felt that wasn't available to them.”
Sha’Randa Customer Service Experience Specialist
“The best part of my job is equipping customers with the tools and confidence to control their car-buying experience. I love sharing the knowledge I've learned.”