Director, Cyber Risk and Analysis- Information Security Office

Overview

Plano 1 (31061), United States of America, Plano, Texas

Director, Cyber Risk and Analysis- Information Security Office

As a Director of Cyber Risk and Analysis at Capital One, you will work closely within our cyber security team, and with extended technical teams to manage and improve our processes from beginning to end, using our business’ management framework, SLQ2CQ, based on Lean Enterprise and Six Sigma.

We are seeking a dedicated and disciplined process and risk professional, who excels in a team environment, displays strong leadership skills, and motivates others. They must be proficient in managing and directing their own work independently, while influencing partners across the company and across multiple levels of the organization. This person will have excellent communication skills, attention to detail, strong analytical skills, quickly adapts to change, and is self motivated. As a part of the Information Security Office, you will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth.

Responsibilities include:

• Be the process management subject matter expert that will manage, coach, and guide our team to incorporate process engineering and improvement into our daily operations and in line with our strategic direction. Your daily role will apply SLQ2CQ, Lean and Kaizen concepts, incorporate Six Sigma methodologies and tools, conduct root cause analysis, leverage Service Design methodology, utilize Agile methodologies, make use of Scrum framework, and other process management and quality strategies within your own work and the program. Must be comfortable learning and working in supporting applications, such as JIRA, Confluence, and Tableau, and become the functional SME to teach the team how to use the applications effectively.

• Create and execute on a short and long term strategic plan to further mature the department’s process management and improvement program. Will involve operationalizing and maintaining the program, such as setting and managing the processes for change management, artifact review, continual process review for enhancements, effectiveness, and education.

• Lead and collaborate with various teams to drive the execution to improve, create, and validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Will drive the projects end to end, which may include the creation and maintenance of formal process documents (e.g. procedures and diagrams), and supporting artifacts. 

• Proficiently tailor verbal and written communications to the audience’s needs and levels. Articulate our program’s strategy, processes and its intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.

• Monitor progress, collect, analyze, and measure process data and metrics. Leverage metrics to initiate or improve sustainable practices and procedures; review data for trends and gaps in the process that may require additional review and re-engineering. May include assisting teams design surveys and empathy interviews that enable feedback loops as a means of continuous process improvement.

• Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify and involve the right stakeholders to correct breakdowns. 

• Prepare the program and team for annual cyber assessments by working with the risk office to understand the assessment process and criteria. Analyze the program and team’s gaps and create an action plan to remediate the deficiencies. 

 Basic Qualifications: 

• Bachelor’s Degree

• At least 7 years experience in cybersecurity or technology 

• At least 5 years experience in process management

• At least 5 years experience in risk management

• At least 5 years experience in people management

Preferred Qualifications: 

• Master’s Degree in Computer Science or Information Systems Engineering

• 9+ years of project management experience

• 8+ years of experience in change management in a technical environment

• Business Process Management (BPM) certification

• Lean Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).