On-demand interviewing for Customer Care roles

You’ve applied for a Customer Care role at Capital One and received an invite to interview. The next step involves an “on-demand interview," a one-way audio interview. 

We have a few tips to help you confidently approach this process. 

What is an on-demand interview?

An on-demand interview is for candidates who apply for a Customer Care role. It’s conducted using a series of questions you’ll respond to by recording your voice or by typing your answers. This type of interview offers a digital experience that works with your schedule as you can complete it at any time of day, wherever you want.

 Here’s how it works:

• You’ll have two hours to complete the interview once you start the process. The timer can’t be paused.
• Responses can be recorded for up to three minutes.
• You can re-record answers as long as it is within the two-hour time limit.

Routinely check your junk mailbox. Emails for Capital One’s on-demand Interviews will come with a header stating: “One step closer! Here’s what’s next for your Capital One application.” 

Find the right equipment and surroundings

We recommend these best practices to make sure you’re ready for a great interview:

• Use the Google Chrome browser to access the interview for the most seamless experience.
• Unmute your speakers or use headphones.
• Practice responding to questions on the test page of the interview platform. (Your recruiter won’t be able to see these recordings.)
• Find a neutral background in a quiet place that is free from distractions to complete your interview. 
• Silence your phone and computer notifications so you won’t be interrupted.

Answer questions using the SAR method

Try your best to respond to questions using the SAR method, which stands for situation, action and results. This method will help you be concise and highlight your contributions. Think about organizing your responses like this:

• Situation: Provide specific details about the issue you were facing.
• Action: Explain the steps you took to address the situation.
• Results: Share the specific outcomes of your actions.

For example, say you were asked about a proud moment in your career. Maybe you worked while attending college. You would set the situation up by describing how you pursued a college degree and stay committed to your job. Then, you explain your work, class schedule and how you balanced them while finding time to study. Finally, you talk about how you graduated.

Remember to bring the same energy as you would for an in-person interview. It's still important to prepare and engage as if you were talking to someone else, even though you won’t have a conversation with another person. 

Ready to start?

Take a look at our open Customer Care roles and find your next exciting career opportunity.