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Sr. Process Manager (Senior Associate) - AML Instructional Designer

Job ID R92391 Updated date 02/14/2020 Location Wilmington, Delaware; Richmond, Virginia
800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Process Manager (Senior Associate) - AML Instructional Designer


The AML Training team is seeking a collaborative, organized, creative individual to join our team. This role will be responsible for the design and development of a diverse set of learning materials to support our AML line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials.  This individual will analyze learning needs, design and develop blended learning solutions. S/he will work closely to develop content, design e-Learning courses, create job aids and reference materials, and much more. 

A successful candidate will be able to:

Work in a strong team focused environment to deploy Anti-Money Laundering and Compliance training through a Learning Management System (LMS) to associates across the Capital One Enterprise. The role is best suited to an individual passionate about continuous learning and able to apply learning in an ever-changing environment.  Strong communication and facilitation skills and the ability to adapt to an ever-changing agile environment are essential to succeeding in this role.  

General Responsibilities:

  • Conduct needs analysis to determine the right learning solution

  • Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).

  • Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

  • Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including rich media (example: video) to enhance the learner experience

  • Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

  • Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

  • Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

  • Participate in Train-the-Trainer activities, when applicable

  • Partner with other content developers to support material development needs, as appropriate

  • Create behavior-based assessments and evaluation methods

  • Consult with leaders on performance improvement and learning strategy

  • Assist leadership by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

  • Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

  • Demonstrate proficient use of multiple rapid development content tools to create online courseware

  • Must be comfortable working in a team environment, as well as being an independent contributor.  

  • AML experience not required, but preferred


Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience in Training, or Needs Analysis, or  eLearning Development

  • At least 2 years’ experience using Microsoft Office or Google Suite

  • At least 2 years experience in instructional design methodology 

  • At least 2 years’ experience in Authoring applications (i.e. Captivate, Articulate)


Preferred Qualifications:

  • Bachelor’s Degree

  • At least 3 years experience in instructional design or development

  • At least 3 years experience in instructional design methodology (i.e. ADDIE/SAM/AGILE)

  • At least 3 years experience in Authoring applications: Captivate, Articulate

  • Basic video and audio editing skills are a strong plus

  • High level of proficiency in Microsoft Suite applications (Word, Excel, Visio, PowerPoint, Publisher)

  • Knowledge of HTML, CSS, and/or JavaScript

  • Exceptional professional communication and technical writing skills

  • Experience with project management and managing multiple, simultaneous tasks

  • Ability to learn and master new software applications quickly and thoroughly

  • Provide examples of training materials

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).