Sr. Process Manager (Senior Associate) - AML Instructional DesignerApply now Job ID R92391 Updated date 02/14/2020 Location Wilmington, Delaware; Richmond, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The AML Training team is seeking a collaborative, organized, creative individual to join our team. This role will be responsible for the design and development of a diverse set of learning materials to support our AML line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials. This individual will analyze learning needs, design and develop blended learning solutions. S/he will work closely to develop content, design e-Learning courses, create job aids and reference materials, and much more.
A successful candidate will be able to:
Work in a strong team focused environment to deploy Anti-Money Laundering and Compliance training through a Learning Management System (LMS) to associates across the Capital One Enterprise. The role is best suited to an individual passionate about continuous learning and able to apply learning in an ever-changing environment. Strong communication and facilitation skills and the ability to adapt to an ever-changing agile environment are essential to succeeding in this role.
Conduct needs analysis to determine the right learning solution
Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).
Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including rich media (example: video) to enhance the learner experience
Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
Participate in Train-the-Trainer activities, when applicable
Partner with other content developers to support material development needs, as appropriate
Create behavior-based assessments and evaluation methods
Consult with leaders on performance improvement and learning strategy
Assist leadership by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
Demonstrate proficient use of multiple rapid development content tools to create online courseware
Must be comfortable working in a team environment, as well as being an independent contributor.
AML experience not required, but preferred
High School Diploma, GED, or equivalent certification
At least 3 years of experience in Training, or Needs Analysis, or eLearning Development
At least 2 years’ experience using Microsoft Office or Google Suite
At least 2 years experience in instructional design methodology
At least 2 years’ experience in Authoring applications (i.e. Captivate, Articulate)
At least 3 years experience in instructional design or development
At least 3 years experience in instructional design methodology (i.e. ADDIE/SAM/AGILE)
At least 3 years experience in Authoring applications: Captivate, Articulate
Basic video and audio editing skills are a strong plus
High level of proficiency in Microsoft Suite applications (Word, Excel, Visio, PowerPoint, Publisher)
Exceptional professional communication and technical writing skills
Experience with project management and managing multiple, simultaneous tasks
Ability to learn and master new software applications quickly and thoroughly
Provide examples of training materials
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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